Management Information Systems Dynamics and Performance of Mtongwe Base of the Kenya Navy
Mochanga, Joel Ayega
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The dismal performance of significant number of organizations in the security sector was associated with inadequate use of Management Information systems. The Mtongwe base of the Kenya Navy, being one of the affected organizations, was of great significance due to its contribution in ensuring secure maritime environment. However, the under-usage of MIS was gradually on the rise and the Navy was not been left out. To enhance service delivery and operational capabilities, the Kenya Navy has been practicing MIS dynamism. The performance of the Mtongwe base of Kenya Navy was affected by various variables such as technological aspects, user capability and organization considerations. The response given to these variables in the performance of MIS was very important especially in investigating and understanding how and to what extent these factors affected the performance of the Mtongwe base of Kenya Navy in their respective contexts and establish any existing relationships between these factors. It was from this standpoint that the study sought to establish the MIS dynamism and performance of the Mtongwe base of Kenya Navy. This study was to objectively establish the performance of the Mtongwe base of Kenya Navy. Specifically, this study sought to achieve the following objectives: effects of technological aspects, user capability and organizational considerations affects the performance of the Mtongwe base of Kenya Navy. The theories that were used to inform the study, included; Technological Acceptance Model, Unified Theory of Acceptance and Use of Technology and Diffusion of Innovations Theory. This research used a descriptive survey whose target population was three thousand five hundred employees from all the departments of the Mtongwe base of Kenya Navy. The study participants were purposively selected from among the users of IT specialists from four departments hence the sample size of the study of four hundred and thirteen. The study used primary data gathered from respondents using a structured questionnaire, which was analyzed using descriptive statistics. The relationships between the variables were tested using both parametric and non-parametric statistical methods for example correlation analysis coefficient and simple linear regression analysis. It was established that the performance of the Mtongwe base of Kenya Navy was not optimally coordinated and lapses existed that were bound to cause poor service delivery that need streamlining to enhance user satisfaction and timeliness. It was clear that the organization faced challenges related to technological aspects, user capabilities and lack of organizational considerations. There was need to enhance user capabilities through training, a need for proper structures within Mtongwe base to ensure organizational consideration for improved performance and acquisition of modern technological resources to improve the performance of Mtongwe base in service delivery for maritime security.