Strategic Change Management Practices and Performance of Kenya Medical Supplies Authority in Nairobi City County, Kenya

Abstract

Kenya Medical Supplies Authority performance is undergoing strategic change management in its operations. Some of these changes include automating its systems, creation of a self-sustaining supply model, providing market and demand driven medical supplies, and getting autonomy from ministry of health in relations to procurement of medical supplies, and distribution of medical supplies. Despite the advantages of the changes being implemented, Kenya Medical Supplies Authority performance has faced diverse challenges in the change. The study majorly examined the influences of leadership, resources management, organizational culture, and legal framework on Kenya Medical Supplies Authority performance. A case study was utilized in this study. Employees of Kenya Medical Supplies Authority performance who are in senior management, and the supply chain, procurement and finance departments at Kenya Medical Supplies Authority performance formed the target population. These include senior managers, supply chain officials, procurement officials, and finance officials. The study sample size was 70 respondents which was obtained through the use f simple random sampling method. To address particular study objectives, a structured questionnaire with closed-ended questions was used for gathering the required data. The pilot survey was carried out on seven Kenya Medical Supplies Authority performance staff and were not included in the final research to test the instrument’s validity and reliability. The alpha coefficient of Cronbach was used to determine internal consistency and construct validity with 0.7 considered adequate for reliability. The study found that leadership, resources management, organizational culture and legal framework had a positive and significant influence on performance of Kenya Medical Supplies Authority performance. The study concluded that motivation, management, inspiration, remuneration, and analytical skills involve effective leadership and leaders inspire people within an organisation to work harder to aim for the highest performance standards. Utilization of information technology resources was highly rated by the respondents in regard to resources management aspects. Among organizational culture aspects, continuous monitoring of staff work received the highest agreement level by the respondents. In general, the respondents were in support that there was court action due to changes in operational aspects, compensation of staff, honoring of the rights of workers, workplace safety and that there was employee turnover due to political interference. Compensation of staff was highly rated by respondents among the legal framework aspects of the organization. The study recommended that an important function of leadership is to insure that employees understand what job they are going to do and the planned results of this work. Enough financial resources will be utilized to improve the performance of the Kenya Medical Supplies Authority in the leadership of strategic change elements. Management must reinforce a philosophy of transparency by making their workers responsible so that they can know that they are liable for everything they do. The management team at Kenya Medical Supplies Authority to ensure that there is smooth transition in event of strategic change to avoid court action due to changes in operational aspects.