Strategic Change Management Practices and Performance of Kenya Medical Supplies Authority in Nairobi City County, Kenya
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Date
2019
Authors
Nding’uri, Daniel Maina
Journal Title
Journal ISSN
Volume Title
Publisher
Kenyatta University
Abstract
Kenya Medical Supplies Authority performance is undergoing strategic change
management in its operations. Some of these changes include automating its systems,
creation of a self-sustaining supply model, providing market and demand driven medical
supplies, and getting autonomy from ministry of health in relations to procurement of
medical supplies, and distribution of medical supplies. Despite the advantages of the
changes being implemented, Kenya Medical Supplies Authority performance has faced
diverse challenges in the change. The study majorly examined the influences of
leadership, resources management, organizational culture, and legal framework on Kenya
Medical Supplies Authority performance. A case study was utilized in this study.
Employees of Kenya Medical Supplies Authority performance who are in senior
management, and the supply chain, procurement and finance departments at Kenya
Medical Supplies Authority performance formed the target population. These include
senior managers, supply chain officials, procurement officials, and finance officials. The
study sample size was 70 respondents which was obtained through the use f simple
random sampling method. To address particular study objectives, a structured
questionnaire with closed-ended questions was used for gathering the required data. The
pilot survey was carried out on seven Kenya Medical Supplies Authority performance
staff and were not included in the final research to test the instrument’s validity and
reliability. The alpha coefficient of Cronbach was used to determine internal consistency
and construct validity with 0.7 considered adequate for reliability. The study found that
leadership, resources management, organizational culture and legal framework had a
positive and significant influence on performance of Kenya Medical Supplies Authority
performance. The study concluded that motivation, management, inspiration,
remuneration, and analytical skills involve effective leadership and leaders inspire people
within an organisation to work harder to aim for the highest performance standards.
Utilization of information technology resources was highly rated by the respondents in
regard to resources management aspects. Among organizational culture aspects,
continuous monitoring of staff work received the highest agreement level by the
respondents. In general, the respondents were in support that there was court action due
to changes in operational aspects, compensation of staff, honoring of the rights of
workers, workplace safety and that there was employee turnover due to political
interference. Compensation of staff was highly rated by respondents among the legal
framework aspects of the organization. The study recommended that an important
function of leadership is to insure that employees understand what job they are going to
do and the planned results of this work. Enough financial resources will be utilized to
improve the performance of the Kenya Medical Supplies Authority in the leadership of
strategic change elements. Management must reinforce a philosophy of transparency by
making their workers responsible so that they can know that they are liable for everything
they do. The management team at Kenya Medical Supplies Authority to ensure that there
is smooth transition in event of strategic change to avoid court action due to changes in
operational aspects.
Description
A Research Project Submitted to the School of Business in Partial Fulfillment of the Requirements for the Award of the Degree of Master of Business Administration (Strategic Management) of Kenyatta University, November 2019