Job Satisfaction and Employee Performance at Finlays Kenya Limited in Kericho County, Kenya
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Date
2020
Authors
Korir, Charles Kiprono
Ndegwa, Priscillah
Journal Title
Journal ISSN
Volume Title
Publisher
IJCAB Publishing Group
Abstract
Employees in an organization have always been key assets and their departure could have
significant effect on the implementation of the organization’s performance and may
eventually cause a phenomenal decline in productivity. As such, employees’ job satisfaction
is important in the long-term growth and success of a company. Employee satisfaction would
ensure customer satisfaction and effective succession planning. The productivity and
efficiency of human resource depend upon a number of dynamic factors which range from
personal factors to organizational policies. Job satisfaction being one of the very most
important factors which impact the productivity of human resources. Human resource is
therefore one of the most important assets in any organization which serves as an engine in
the organization for providing a sustainable source of energy and service delivery. This
study sought to establish the relationship between job satisfaction and employee performance
at Finlays Kenya Limited. The specific objectives of the study were to determine the influence
of work environment, remuneration, promotions and training and development on employee
performance at Finlays Kenya Limited. The study was anchored on Hertzberg’s Two Factor
Theory, Locke’s Range of Affect Theory and Maslow’s theory. The job characteristics model
has also been used to anchor the study. The study used descriptive research design. The
target population of this study comprised of permanent employees at Finlays Kenya Limited
who total to 641 ranging from engineers, accountants, high level managers, middle level
managers and supervisors. Stratified random sampling was used to select the sample size of
128 which is 20 percent of the total study population. The validity of this research employed
the econometric technique to establish the relationship between job satisfaction and
employee performance at James Finlays Kenya Limited. Cronbach's Alpha was used to
measure the co-effective of internal consistency and in this way reliability of the instrument.
Primary data was collected using a semi structured questionnaire administered to
respondents. Data collected was analysed through descriptive and inferential statistics by the
use of SPSS. Findings were presented by use of tables, frequencies, percentages, means and
standard deviation. The findings of the study will be useful to the manufacturing and service
industry players. The study concluded that job satisfaction has a significant direct influence
on employees’ performance. Salary and other rewards constitute the most important element
of job satisfaction besides promotions/job position which enables employees to do the job
and meet their expectations. At the same time, leadership is necessary for employees’
performance with senior managers at prime position to influence performance of their
employees through job satisfaction. The researcher therefore recommends that,
organizations should invest highly on training and development of their employees, their
remunerations, and promotions as well as improve their working conditions in order to
realize the desired employees’ output.
Description
A Paper Published in International Journal of Business Management, Entrepreneurship and Innovation
Keywords
Work Environment, Remuneration, Promotion, Training and Development, Job Satisfaction, Employee Performance, Finlays Kenya
Citation
Korir, C., & Ndegwa, P. (2020). Job Satisfaction and Employee Performance at Finlays Kenya Limited in Kericho County, Kenya. International Journal of Business Management, Entrepreneurship and Innovation, 2(2), 82-97. https://doi.org/10.35942/jbmed.v2i2.119