Critical Success Factors and Implementation of Capital Expenditure Projects of Telkom Kenya Limited within Nairobi City County, Kenya
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Date
2019-02
Authors
Ahmed, Abdulrahman
Journal Title
Journal ISSN
Volume Title
Publisher
Kenyatta University
Abstract
The telecommunications industry is in a point of transformation and turning into ever more
complex. Speedy changes in the communication scenery, as a consequence of technological trade
and the development of latest offerings, are affecting the core commercial companies operating
in the telecommunication sector. Capital expenditure project performance remains well below
par. How to improve capital expenditure projects through better planning and more effective
frameworks has been a major challenge in Telkom Kenya. This study investigated the influence
of critical success factors in the implementation of capital expenditure projects in the Telkom
Kenya. This study was guided by the following specific objectives: to examine the influence of
resource allocation, communication, top management support and project manager in the
implementation of capital expenditure projects in the industry in Kenya. This study employed a
descriptive survey research design. The target population comprised of 65 respondents from the
4 Departments which included Technology, Mobile, Support and Enterprise departments in
Telkom Kenya Limited. A census of 65 respondents was carried out. The data collection
instrument was a semi structured questionnaire. Data obtained from the field was analyzed using
both descriptive statistics and inferential statistics. The study established that resource allocation,
communication, top management support and project manager competence have a positive and
significant influence on project implementation. The study concludes that allocation of resources
helps managers to bring together more productive and effective project teams and workgroups
and enables them to appraise their schedules and easily estimate resource availability in realtime.
Maintaining open, regular and accurate channels of communication with all levels of
project staff and stakeholders is vital to ensuring the effective implementation of capital
expenditure projects. Top management support is considered one of the critical success factors in
project management, effective executive involvement can significantly improve project success.
The project manager competence plays a vital role in the success of a project as they oversee
specific projects ultimately designed to make progress toward strategic planning objectives. The
study recommends that project managers competence should identify the right resources towards
effective implementation of capital expenditure project. Project activities should be
communicated to every party concerned during implementation of capital expenditure projects
and the organization should establish the right channels of delivery messages and feedback in
both top-down and bottom-up communication. The top managers in Telkom Kenya should
ensure proper planning, organizing is done according to the set objectives of the project and also
lead and motivate the staff involved in the implementation of capital expenditure projects.
project manager should make sure they control risk and minimize uncertainty, maximize the
effectiveness of communication within the team by being prepared to lead.
Description
A Research Project Submitted to the School of Business in Partial Fulfillment of the Requirements for the Award of the Degree of Master of Business Administration (Project Management Option) of Kenyatta University