Job design and employee performance of insurance companies in Nyeri County, Kenya
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Date
2018
Authors
Munyiri, Jecinta Wangeci
Journal Title
Journal ISSN
Volume Title
Publisher
Kenyatta University
Abstract
Job design poses recurrent challenge to most business organization globally. There is
virtually no organization that is perfect in its job design; be it small size or big size
organizations. Although, it may not be feasible for any organization to totally have the
best job design, nevertheless it could be improved. For every organization to run as well as
actualize its aims there is need for employees who will conduct the organizations’
processes. The work force represents its employees. Preferably, each employee in every
organization is anticipated to constantly provide helpful service to the organization as well
as stay in that organization until retirement. Nevertheless, in actual fact, this isn’t so
therefore, this study aims at investigating design of job and performance of employee of
insurance companies in Nyeri County. The objectives of the study are; to examine job
rotation and employee performance in the insurance companies in Nyeri county, to
establish job enlargement and employee performance in the insurance companies in Nyeri
county, to determine job enrichment and employee performance in insurance companies in
Nyeri county and also to study job simplification and performance of employee in the
insurance companies in Nyeri county. The study will be guided by Herzberg’s Two-Factor
theory and Social-Technical Systems Theory. The study adopted descriptive research
design because of its power to determine the relationship between variables of study. The
total target population was 178 respondents. Data was collected using semi-structured
questionnaire which is made of close-ended and open ended questions. The qualitative
data was presented by use of charts, tables and graphs. The gathered data was
quantitatively analyzed by use of the Statistical Package for Social Science (SPSS). The
data was analyzed by use of descriptive and inferential statistics including means,
percentages and frequencies. Data interpretation was carried out within the reference
frame of the study problem. Model of linear regression was utilized to establish the
relationship between the independent and dependent variables. From the findings,
respondents agreed that transferring of employees increases employees efficiency and
positively impacts on employees performance, transferring of employees from one job to
another increases their knowledge and learning more and that task change affects
employee performance. From the findings, respondents agreed that to a great extent job
enlargement affects employee performance; utilizing skills affects the employee’s
performance, job diversity affects the employee performance and job scope affects the
employee performance. The regression analysis findings indicated that job enlargement
was important predictor of employee performance. From the findings, respondents agreed
that much is achieved through the development of work practices, challenge and
motivating employees, many respondents agreed that development of work practices
increases depth of job, the extent to which employees can plan as well as manage the work
involved in their jobs and that development of work practices motivates employees by
providing those opportunities of using their capabilities in order that performance and
productivity of employees. The study recommends that job enrichment should be executed
with caution as it might result to increased hazards of workplace thus leading to reduced
employee’s performance. Regression analysis established that job enrichment was
significant in determining employee performance. The study established that to a great
extent; there is time saved when a job is broken into relatively simple tasks, there are a
few errors when a job is broken into relatively simple tasks, whereas most of the
respondents approved that there are training costs saved when a job is broken into
relatively simple tasks. Job simplification had significant effect on performance of
employee.
Description
A research project submitted in partial fulfillment of the requirement for the award of degree in masters of business administration (human resource management option) of Kenyatta University June, 2018