Occupational Stress and Employee Performance: A Case Study of Kenya National Highways Authority (KeNHA)
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Date
2016
Authors
Mahiri, Esther
Bula, Hannah Orwa
Journal Title
Journal ISSN
Volume Title
Publisher
Contemporary Research Center
Abstract
Organizational structure is the formal system of task and job reporting relationships that determines how
employees use resources to achieve organizational goals. Organization structure can be a source of occupational stress
especially where the pattern of jobs, roles, rules and regulations, constrain the individual’s range of choices in how to
do the job. The work organization is often composed of six major components. These components are: scheduling (e.g.,
work-rest schedules, hours of work, shift work); job design (e.g., task complexity, required skill/ effort, worker control);
interpersonal (e.g., relationships with supervisors and co-workers); career concerns (e.g., job security, growth
opportunities); management style (e.g., participatory management practices, teamwork); and organizational
characteristics (e.g., climate, culture).These components can be part of the sources of occupational stress within an
organization. This study examined the relationship between occupational stress and employee performance at the
Kenya National Highway Authority (KeNHA). The specific objective of the study was to examine the effects of working
relationships on the employee performance at KeNHA. The study utilized the descriptive research design and structured
questionnaire to collect the data. The data was analyzed through the use of SPSS in which both the descriptive and
inferential statistics were extracted. In the context of standard means, the study found out that occupational stress
affects Work relationships negatively (4.5478), interpersonal relationship in the organization affects the efficiency of
the employees (4.0124), and the relationship with the supervisors and colleagues affect the productivity of the
employees in the organization (3.9748). Others include organization keeping employees well informed on matters
important to them (2.3145), Communication across all levels in this organization is good (2.4154), occupational stress
in the organization is the cause of most of the conflicts among employees (3.5412), and occupational stress is the main
cause of conflicts between the employees and their supervisors (3.8451). The study concluded that was significant
statistical (positive) relationship between working relationships and employee performance at KeNHA.
Description
Research Article
Keywords
Employee Performance, Occupational Stress
Citation
International Journal of Education and Research Vol. 4 No. 1 January 2016