Impact of training on employee performance : a case of non-governmental teaching staff in Kenyan public universities
Kosgei, Faith Jerop
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Organizations today, more than any other period in time, are faced with the continuous need of developing, maintaining, and expanding the knowledge and skills of their workforce. Increased use of a diverse workforce, technology, global competitiveness, multi-skilled positions, work teams, process re-engineering, and pay for performance has created the need for employee training Based on a study of the trends in business, technology, and training, P.A. Galagan (1994) identified several changes in the environment for learning in the workplace. Two of the changes have a direct correlation to training. First, more learning is occurring "just-intime" and directly in the context of a job or a task. Second, the focus of learning activities is shifting away from isolated skill building and information transfer, moving instead to performance improvement and support. This sought to conceptualize the impact of training in the performance of non-teaching staff in Kenyan public universities. It explores how a Training process can help meet the training needs and challenges facing the Kenyan public universities in today's world of competition. Many organizations have realized that their survival in both national and international markets will only be possible through the pursuit of a competitive edge and the long-term sustainable performance of human resources. The study was based on descriptive research design while the sampling techniques included stratified sampling and simple random sampling. Data collection procedure involved questionnaires while Statistical Packages for Social Sciences (SPSS) was applied to enhance the data analytical process. The conclusions were drawn from the analysis and recommendations were drawn from the conclusions thereof. The conclusion that training has a significant role in the performance of employees was drawn and management must take steps to ensure that this is implemented to enhance efficiency among the staff.