Evaluating employee performance appraisal in ISO 9001 : 2000 certified organizations in Mombasa, Kenya
Implementation of ISO 9001:2000 Quality Management Systems is a major organizational change that requires transformation in the organization's culture, processes, strategic priorities and beliefs. Performance appraisal plays a critical role in enhancing these systems and should therefore be congruent with the culture and principles that guide these organizations. Most performance appraisal systems do not meet quality management expectations since they focus on person factors rather than situational factors within the system leaving employees demotivated. A performance appraisal criterion that has little relevance to quality activities is clearly of no value to its performance. Little or no change has been observed in the performance of those organizations that have received ISO 9001:2000 certification. Quality Management.This study sought to evaluate performance appraisal in ISO certified organizations in Mombasa with the aim of establishing the extent to which it has been integrated with the Quality Management Systems. To carry out this research ISO 9001:2000 certified organizations in Mombasa district were identified with the assistance of the certification agents and a questionnaire administered to Human Resource Managers with the aim of comparing performance appraisal systems prior to and after certification. Company financial reports, quality control and marketing reports were studied to determine the change (if any) that has taken place in their performance since they received certification. Data was categorized and coded after which it was analysed using percentages, central tendency measures, variances and standard deviation. Findings from this study will be useful to organizations as they adopt Quality Management Systems in order to institute quality driven performance appraisal and enhance competitive advantage. Certification agents may also find them useful in assessing the success of quality management practices since although data will be gathered from ISO 9001:2000 certified firms in Mombasa. findings of the study are likely to be generalisable to other similar contextual dependent environment.