Factors influencing job performance of employees of public Universities : a case of the non-teaching staff at Kenyatta University

Abstract

The problem of the study is the motivational factors influencing job performance of the non-teaching staff of Kenyatta University. The purpose of the study was to find out the factors affecting the work morale and work performance of the non-academic staff at K.U. With the help of this study, it is expected that suggestions there from, if put in place, the problem of low morale and low performance amongst the human resource at the said institution would be mitigated. Three categories of managerial employees have been made in this study sample for the purpose of comparison and analysis. The first and second categories, which are the main group of the study, consist of 54 and 90 non- teaching members of staff from the different departments within K.U. The third category has 6 heads of the departments / sections, from which the employees in the first and second main study group has been selected. The total sample size of 150 respondents has been taken through proportionate stratified random sampling. The data have been collected using two different questionnaires, one for the top-level managerial employees, and the other for the middle and lower level managerial workers. . This report has been divided into five chapters. Chapter 1 defines the problems and its consequences, objectives, scope, significance, limitations of the study. Chapter 2 deals with the past and previous literature related to the problem and conceptual framework. Chapter 3 looks at research methodology. Chapter 4 deals with data analysis and presentations of the findings. 'Chapter 5 presents the summary of the findings, conclusion and recommendations. The findings of the study can be summarized as follows: i. The majority of non-teaching staff is unsatisfied and dernotivated towards their present jobs. ii. R. cruitment, promotions for non- teaching staff in many cases are not strictly done on merit basis. iii. Disciplinary procedure and actions have been found to be slow and unfair. iv. The system of rewarding employees and recognizing their works are almost non- existent v. The work performance level of the majority of non- teaching staff is found to be very low.