Determinants of employee morale and satisf action among public servants in Kenya: the case of the public service commission (psc)
Ohando, Ezekiel Odhiambo
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Employee morale and satisfaction have continued to oscillate up and down in the public service since 1990s despite numerous efforts on reforms that have been undertaken by the government on leadership, management, human resource policies, employee perception, training and development and salary and pay structure which contributes immensely on positive morale and satisfaction. The study investigated the determinants of staff morale and satisfaction among public servants in Kenya with a case study of the Public Service Commission. The study was based on primary data collected that gave each respondent an equal chance of selection from the population that represented staff at Public Service Commission. Data was analysed using descriptive and inferential statistics that provided information on estimations, association description, relationship of data and prediction. The descriptive survey method targeted the population of 209 respondents where a sample of 63 was drawn and self-administered questionnaire was used to gather data. A 5 point Likerts scale was used to measure respondents' morale and satisfaction. The target population was stratified into six departments at the Public Service Commission. The descriptive research adopted in this study aimed at collecting information from the respondents on nature of work, employee perception, work conditions, management style, policies, and competitive factors forcing change, needs, expectations and attitude of employee and employer. The data was coded, analysed using SPSS package, cleaned. Responses were grouped into categorical variables for analysis purposes using descriptive and inferential statistics. The researcher then used inferential statistics to estimate numerical characteristics of data, described association within data using regression analysis to communicate research findings. The study found out that despite many studies by early theorists of morale and satisfaction on determinants that contribute to acceptable level of job satisfaction and morale, employee unrest persisted. Factors that affected morale and satisfaction included leadership, management, salary structure, policies on reward, training and work environment. The study concluded that morale and satisfaction are psychological and tend to support unrests with undesirable consequences of absenteeism, complaints, frustrations, errors and lack of discipline on parts of employees. On the other hand employers need to promote employee needs to be in tune with organizational goals and provide adequate compensation to its employee using sound policies. Morale building should be two way and show concern for both employer and employee. When structures like organization and salary are undertaken ownership from both parties need to be agreed upon as strategy for building of high morale and satisfaction in the organization.