Browsing by Author "Njuguna, Maureen Muthoni"

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    Effective Employee Participation and Service Delivery in Embu County Government, Kenya
    (IAJAH, 2023-11) Njuguna, Maureen Muthoni; Minja, David
    It was envisioned that devolution would take governance to the grassroots and enable an enhance employee participation in decisions making and over sighting which would potentiality translate to efficient utilization of resources as well as better, reliable and efficient public services to the citizens. With all these in place, it would be expected that Kenyans would have already started benefiting through improved service delivery in the counties. However, despite the fact that the creation of county governments ‘promised’ Kenyan citizens better lives ahead, citizens in Embu County are yet to obtain these benefits. The study aimed to evaluate the impact on service delivery in Embu County Governments in Kenya from employee consultation and employee delegation on service delivery. The study was guided by goal setting theory and two factor theory. Descriptive research design was used. Primary data was collected through the use of questionnaire. Data was analysed through descriptive methods. Inferential analysis was done to show the correlation between variables. Data were presented in tables and figures. Ethics were considered by ensuring that confidentiality was maintained and citations were done. The result indicated employees are regularly reassigned, service quality is connected to employee consultation levels, and the county has formed positive relationships with its clients. Employee consultation participation was specifically related to the delivery of services in a number of areas, including productivity and employee satisfaction. The results indicate that management did not give workers the authority to make decisions about how their jobs were handled, that working conditions were not conducive to employee involvement, and that employee job rotation was not regular in all departments. The study concludes that relationship between employee consultation and service delivery in the County was positive and significant. The study concludes that the relationship between employee delegation and service delivery in the county was positive and significant. Based on study results, the study concluded that the relationship between joint decision making and the service delivery in the county was positive and significant. The study concluded that the relationship between collective bargaining and service delivery was positive and significant.
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    Effective employee participation and service delivery in Embu County Government, Kenya
    (Kenyatta University, 2021-03) Njuguna, Maureen Muthoni
    It was envisioned that devolution would take governance to the grassroots and enable an enhance employee participation in decisions making and over sighting which would potentiality translate to efficient utilization of resources as well as better, reliable and efficient public services to the citizens. With all these in place, it would be expected that Kenyans would have already started benefiting through improved service delivery in the counties. However, despite the fact that the creation of county governments ‘promised’ Kenyan citizens better lives ahead, citizens in Embu County are yet to obtain these benefits. The study aimed to evaluate the impact on service delivery in Embu County Governments in Kenya from employee consultation, to identify the influence of employee delegation on service delivery in Embu County Governments in Kenya, to establish the influence of joint decision making on service delivery in Embu County Governments in Kenya and to find out the influence of collective bargaining on service delivery in Embu County Governments in Kenya. The study was guided by goal setting theory and two factor theory. Descriptive research design was used. Primary data was collected through the use of questionnaire. Data was analysed through descriptive methods. Inferential analysis was done to show the correlation between variables. Data were presented in tables and figures. Ethics were considered by ensuring that confidentiality was maintained and citations was done. The result indicated employees are regularly reassigned, service quality is connected to employee consultation levels, and the county has formed positive relationships with its clients. Employee consultation participation was specifically related to the delivery of services in a number of areas, including productivity and employee satisfaction. The results indicate that management did not give workers the authority to make decisions about how their jobs were handled, that working conditions were not conducive to employee involvement, and that employee job rotation was not regular in all departments. The results show that collective decision-making in the county had a huge effect on how everyday work was conducted, how daily work activities were arranged, how working time was organized and planned, how health and safety was considered, how the county made financial decisions, and the quality of services provided in the organization. The findings on collective bargaining showed that Embu county government management rarely consults trade union leaders on changes in staff levels, that there is little coordination between the union and management, and that changes in work procedures are introduced with minimal consultation with the union. The study concludes that relationship between employee consultation and service delivery in the county was positive and significant. The study concludes that the relationship between employee delegation and service delivery in the county was positive and significant. Based on study results, the study concluded that the relationship between joint decision making and the service delivery in the county was positive and significant. The study concluded that the relationship between collective bargaining and service delivery was positive and significant