DSpace Repository :: Browsing by Author "Kyalo, Josphat"

Browsing by Author "Kyalo, Josphat"

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An Investigation of Digital Capabilities and Performance of Telecommunication Companies in Kenya
(The Strategic Journal of Business & Change Management, 2023) Njoroge, Grace Wanjiru; Kyalo, Josphat
This study established the influence of digital capabilities on the performance of telecommunication companies in Kenya. Specifically, the study sought to determine the influence of digital infrastructure, digital proficiency, information quality and data integrity on the performance of telecommunication companies in Kenya. The study utilized descriptive research design and targeted 137 technical personnel from ICT departments in the three major telecommunication companies in Kenya. Using a sampling formula, a sample size of 102 respondents was utilized. The study revealed that digital infrastructure (β=0.227; p=0.011) and digital proficiency (β=0.407; p=0.000) significantly influences Performance of Telecommunication Companies. Moreover, it was established that there exists statistically significant influence of information quality (β=0.189; p=0.016) and data integrity (β=0.173; p=0.021) on Performance of Telecommunication Companies. The study concludes that digital infrastructure is a vital component that allows businesses to execute significant innovations to support their goals. Furthermore, the availability of proper software is critical to the efficient operation of a company's digital operations. Furthermore, personnel in organizations must have the requisite skills and capabilities to exploit digital technologies. Data quality allows organizations to make more informed decisions and increase operational efficiency. Firms must invest in data quality if digital technology is to be useful. The study recommends that organizations ought to deploy digital infrastructure that satisfies the firms requirement in terms of hardware, software and network coverage for them to be competitive. Secondly, telecommunication companies need to prioritize digital competencies of their staff if they need to boost and maintain organizational efficiency. Thirdly, firms ought to invest heavily on data quality through implementation of current Digital Infrastructure. This promotes effective data transmission which is accurate and reliable. Finally, it can be recommended that companies must invest in quality of data if digital technology is to be useful.
Effect of Enterprise Resource Planning User Skills on Performance of Saccos in Nairobi City County, Kenya
(International Journal of Social Science and Humanities Research, 2024-08) Macharia, Eric Gaitho; Kyalo, Josphat
Savings and credit cooperatives encounter various obstacles that impede their capacity to deliver effective and long-lasting financial services to their members. Maintaining competitiveness and relevance in the market is crucial for a Sacco. The study sought to examine the effect of enterprise resource planning user skills on performance of Saccos in Nairobi City County, Kenya. A descriptive research design was employed, focusing on 86 IT specialists within Saccos. A sample of 69 respondents was chosen using stratified random sampling techniques. Data collection was facilitated through self-administered questionnaires that underwent pilot testing. The findings indicated that ERP User Skills (β=0.354; p=0.000) have a significant impact on the performance of SACCOS. The research findings indicate that the overall performance of the firm is frequently influenced by the competencies of its ERP users. This highlights that a key benefit of ERP software is its ability to provide real-time insights into business operations and performance metrics. The study suggests that comprehensive training programs and seminars are essential for users to improve their ERP proficiency.
Effect of Information Infrastructure on Performance of Learning Management Systems of Selected Tertiary Institutions in Kiambu County, Kenya
(Research Bridge Publisher, 2025-02) Karanja, Emily Njoki; Kyalo, Josphat
Digital inclusion ensured that all students, regardless of their socioeconomic background, physical abilities, or geographical location, had equal access to educational resources and opportunities. However, until now, there were no accurate, consistent Learning Management Systems (LMS) to ensure smooth digital learning. A significant number of students in tertiary institutions in Kiambu County found it difficult to access information and perform well due to challenges faced while using online tools. These challenges stemmed from poor and weak technological infrastructure, lack of user satisfaction, inadequate user training and support, and improper data security. Therefore, this study sought to investigate the effect of information technology infrastructure on the performance learning management systems of selected tertiary institutions in Kiambu County, Kenya. The target population comprised ICT specialists employed by the 26 tertiary institutions, with a sample size of 75 ICT specialists selected through simple random sampling from the selected institutions. Primary data was gathered through questionnaires. Descriptive and inferential statistics was employed to analyse data where descriptive statistics was presented using mean, median, standard deviation, and percentages and inferential statistics was presented using regression to establish the relationship between the study variables. The study revealed that information technology infrastructure is the most significant predictor of learning management performance, with a strong positive relationship indicated by a coefficient of 1.344 and a p-value of 0.000. In conclusion, institutions must prioritize investments in technology infrastructure and data security to enhance LMS performance and foster user trust. The study recommends that institutions focus on modernizing IT infrastructure, implementing robust data security measures, and designing user-friendly LMS platforms.
Effect of Stakeholder Expectation on Performance of Projects Funded by Nongovernmental Organizations in Nairobi City County, Kenya
(research publish, 2024-09) Muthinja, Winfred Kawira; Kyalo, Josphat
The success of a project relies on effective leadership and coordination among the many project stakeholders. Nevertheless, numerous NGO initiatives worldwide still struggle to meet their goals and do not meet expectations. Because of ineffective stakeholder management methods, more than 30% of NGOs in Kenya experience project failures and may not achieve their objectives. Therefore, the objective of this research was to evaluate the impact of stakeholder expectations on the project outcomes of NGOs operating in the healthcare industry in Nairobi County. The suggested assessment was based on a descriptive study design. A total of 118 NGO staff in the health sector involved in seven projects in Kenya were targeted for the research study. Using a method of stratified sampling, one hundred and ten 110 respondents were randomly selected from senior managers, project managers, project supervisors, project and team members of chosen Health sector NGOs, and community leaders of project beneficiaries. Structured questionnaires were used to collect primary data through the drop and pick method. The findings uncovered in the survey noted an insignificant negative effect of stakeholders’ expectation on project performance funded by NGOs. This implies that the level of expectation held by stakeholders, such as community members, beneficiaries, or other relevant actors, does not have a substantial direct effect on the outcomes of the projects funded by NGOs in Nairobi City County. The study recommends that NGOs should prioritize developing and implementing effective stakeholder engagement strategies.
Enterprise Resource Planning Adoption and Performance of Selected Manufacturing Companies in Nairobi City County, Kenya
(Kenyatta University, 2024-07) Wachira, Jane Wanjiku; Kyalo, Josphat
This study aims to address the limited understanding of the factors that enable or challenge ERP adoption beyond the initial implementation in manufacturing firms in Kenya. The study’s specific objectives are as follows; to determine the influence of user satisfaction, systems infrastructure, ERP post-implementation support and data security on the performance of manufacturing companies in Nairobi County, Kenya. The study is guided by five theories: Technology Acceptance Model, ADKAR Change Model, Kotter’s Change Model, Illusion of Control Theory, and the Cognitive Fit Theory. The study targeted a population of 1300 staff from multiple departments in 40 selected manufacturing firms in Nairobi County who have had an ERP system for at least 10 years. A sample of 130 respondents was utilized, with stratified sampling enabling the random selection of ERP super users from different departments and various organizations. The findings indicate that user satisfaction (β=0.326; p<0.05) and system infrastructure (β=0.132; p<0.05) both have a significant effect on Performance of Manufacturing Companies. Similar observation was made with Management Support (β=0.520; p<0.05) and data security (β=0.091; p<0.05) that they both have a substantial effect on Performance of Manufacturing Companies. The study concluded that one of the most important steps in improving an organization's performance is including its users in new ERP implementations and adaptations. The study recommends that users in organizations need constant training and involvement on matters related to ERP implementation in order to enhance performance.
Health Management Information System Capabilities and Performance of Catholic Mission Hospitals in Selected Counties in Kenya
(The Strategic Journal of Business & Change Management, 2024-05) Gitahi, James Wangai; Kyalo, Josphat
This study established the relationship between the capabilities of health management information system and performance in the Catholic Mission hospitals in selected counties in Kenya. The study was informed by five theories namely Human Computer Interaction, Performance Theory, Resource-Based View Theory, Technology Acceptance Model Theory, and Unified Theory of Acceptance and Use of Technology. The study used descriptive research design. The target population composed of 150 Managerial, non-managerial system users, and ICT staff from 25 Catholic Mission Hospitals in four Selected counties in Kenya namely Nairobi, Kajiado, Machakos and Kiambu. The study revealed that Digital Infrastructure significantly influence Performance of Catholic Mission Hospitals (β=0.252; p=0.000). Furthermore, Information Security has a significant effect on Performance (β=0.181; p=0.000). Moreover, the study found that Data Storage (β=0.286; p=0.000) and Management Support (β=0.321; p=0.000) have a significant contributory effect on performance. The study concludes that an organization's digital infrastructure plays a crucial role in its success. Thus, hospitals can securely distribute, store, and monitor patient data throughout their operations if they have strong hardware and software infrastructures. Furthermore, the ability to retrieve and share patient health records highlights the importance of health information management. For this reason, cyber security is essential to protecting people and businesses from hackers and other cyber security threats. Thirdly, organizations need to make sure that sensitive information is protected against unauthorized access and data breaches by taking the appropriate security measures. In conclusion, the performance of an organization is largely influenced by four key crucial success factors: digital infrastructure, information security, data storage and managerial support. The study recommends that an organization's digital infrastructure need to be strengthened in order to provide cutting edge solutions for effective performance. Hence by offering new frameworks for structuring businesses, digital platforms can support sustainable business practices. Secondly, in order to improve productivity, organizations must strengthen system security with regard to passwords, usernames, authentication, and backups. Thirdly, the necessity for businesses to implement reliable data processing infrastructure, communication networks, and data retrieval systems is critical in order to stay competitive in the marketplace. Finally, in order for businesses to gain a competitive edge, they must prioritize employee competency, training, and appropriately and adequately allocate resources
Influence of Stakeholder Management Skills on Implementation of Speciality Tea Projects in Kericho County, Kenya
(International Journal of Social Science and Humanities Research, 2024) Mithamo, Stephen Kananda; Kyalo, Josphat
A project is as good as the quality of leaders behind it. Project managers are very crucial in the design, development and implementation of a project. To work effectively on his day-to-day tasks, the project manager has to be well equipped with skills to enable him attain project success. Project implementation is crucial to survival of a company or organization, well-implemented projects are able to satisfy the customer and stakeholders wants and enhance the competitiveness of the organisation. This has prompted companies in the tea sector to embrace product diversification from the traditional black tea by embracing speciality teas and this require construction of new plants and installation of machinery to process it. To manage the many projects in tea industry, firms have incorporated project management skills as a means of increasing their success rate in implementation of projects, but despite this awareness, projects do fail. Therefore, this study sought to investigate the influence of stakeholder management skills on implementation of speciality tea projects in Kericho County, Kenya. A descriptive research design was embraced with target population being speciality tea projects in Kericho County where 21 projects were targeted. The unit of observation was project managers, assistant managers, engineers, general staff and supervisors working in the projects. A population of 462 individuals was targeted. The research used census to obtain a representative sample from different groups in the target population. The Statistical package SPSS was used in data analysis. Descriptive statistics which includes standard deviation, frequencies, means and percentages and inferential statistics with multiple regressions were applied in data analysis. The study established that stakeholder management skills had a positive significant influence on speciality tea projects implementation in Kericho County, Kenya. The study concludes that the Tea companies should make sure that all pertinent parties are informed about decisions pertaining to the projects that the company is working on. The study recommends that the Tea companies needs to identify and categorize the pertinent internal and external stakeholders.
Management Information System Capabilities and Performance of Hospitals in Mombasa County, Kenya
(The Strategic Journal of Business & Change Management, 2025-04) Masika, Innocent Wanyonyi; Kyalo, Josphat
This study examined the influence of MIS capabilities on the performance of level 4 and 5, public and private hospitals in Mombasa County, Kenya. A descriptive research design was adopted, targeting 318 technical ICT specialists working in 31 level 4 and 5, private and public hospitals in Mombasa County. A sample size of 96 respondents participated in the study, representing 30% of the target population and selected using stratified random sampling technique. Primary data was collected using a semi-structured questionnaire. A pilot study was conducted to test the instrument’s reliability, measured using Cronbach’s Alpha, while expert view was utilized to achieve content validity. Questionnaire distribution was through drop and pick method and using Kobo Toolbox Data Collection Tool link where necessary. Data collected was subjected to descriptive, relational, and inferential analysis, and the findings presented using tables, charts, and graphs. The study revealed that service delivery automation, system management, data security and information quality had a positive significant influence on the performance of hospitals in Mombasa County. The study concludes that service delivery automation enhances the patient flow because automated appointment scheduling as a sub-system can reduce the time patients spend waiting for consultations and treatments. Effective system management ensures optimal resource allocation within hospitals and can help hospitals prioritize the use of medical supplies, equipment, and human resources. Patients are more likely to seek medical care and share sensitive information when they trust that their data is secure. High-quality information ensures that patient records are accurate and up-to-date, which is crucial for effective diagnosis and treatment. The study recommends that the hospitals should transition from paper-based records to comprehensive electronic health records systems. Transitioning to comprehensive EHR systems can streamline patient data management, improve communication among healthcare providers, and enhance patient care coordination. The hospitals should perform thorough assessments of existing data security measures to identify vulnerabilities and areas for improvement. The hospitals should establish standardized performance indicators that all hospitals must report on, such as patient wait times, readmission rates, infection rates, and patient satisfaction scores
Management Information Systems Capabilities and Performance of Ship Building Industry in Kenya
(The Strategic Journal of Business and Change Management, 2024) Tsalwa, Leonard Andanyi; Kyalo, Josphat
The study investigated the capabilities of management information systems and the performance of ship building industry in Kenya. The study employed a quantitative approach by use of questionnaires to collect data on the variables. The reliability of the data collection instrument was measured using Cronbach’s Alpha and the pilot test was carried out at Kenya Shipyards Limited. The study established that Centralized Database significantly influence Performance of Ship Building Industry (β=0.253; p=0.010). Furthermore, it was found that Service Delivery significantly improves Performance of Ship Building Industry (β=0.174; p=0.045). Moreover, it was observed that Information Security significantly impacted Performance of Ship Building Industry (β=0.248; p=0.008). Finally, it was revealed that Digital Infrastructure significantly impacts performance of Ship Building Industry (β=0.345; p=0.000). The study concludes that since a centralized database provides accurate and timely access to data from every division, it is considered essential for managing the operations of the company. Secondly, a company's ability to stay relevant depends on having efficient corporate information systems in place. That is why one of the most important measures of a company's efficacy is how fast it can fix everyday issues. Thirdly, businesses must put in place a variety of information security measures and create strategies to guard their data from threats if they hope to stay competitive. Finally, an ICT infrastructure is necessary for a business to operate efficiently. Thus, when information technology infrastructure is not properly deployed in the company, it may hinder business operations. The study recommended that a system audit be conducted on a regular basis to verify that the company's data management system is configured and operating as intended to support management goals. It is suggested that businesses spend more on cyber security in order to stay competitive, as organizations with strong network security systems are believed to be less vulnerable to data theft and sabotage. Finally, businesses gain from e-business because it gives them the opportunity to access clients at a fair price and without being restricted by geographic location. Establishing contemporary e-business protocols in this area can help businesses perform better as an organization.
Project Management Practices and Sustainability of Waterprojects in Kiambu County, Kenya
(The Strategic Journal of Business and Change Management, 2023) Maina, Peter Kariuki; Kyalo, Josphat
Rapidly developing areas like Kiambu County constantly struggle with strained water resources. Suitable project management approaches can help increase the sustainability of water projects in such areas. This study aimed at investigating effect of a range of project management approaches, such as stakeholder engagement, resource allocation, management commitment, and digital inclusion on the sustainability of projects toward more sustainable outcomes in Kiambu County. Some of the theories utilized in this research are the stakeholder theory, resource dependence theory, Lewin’s theory of change, and the technology acceptance model. The study adopted a descriptive research design. The target population constituted about 20 projects and 200 participants or members or employees comprising team leaders, project managers, community representatives, and managers. The sample size was 105 respondents drawn using stratified random sampling. The findings established that stakeholder involvement significantly influences project sustainability. Additionally, Resource Allocation has a substantial impact on Project Sustainability. Furthermore, there was evidence of a substantial impactof digital inclusion on project sustainability. The final factor influencing project sustainability is management commitment. The study concludes that by involving every stakeholder in decision-making processes, cost-sharing, and process monitoring will increase the sustainability of a project. There is need for employment of suitable and competent human resources, a budget that has been approved by all stakeholders. Project requirements must be properly defined to produce a quantifiable result. Furthermore, firms can make sustainable concepts a reality by utilizing digital mapping, social media, and information management. Finally, aspects including expertise, change management, and project management training are crucial for projects to succeed. The devotion of the management team is one of the most crucial elements of any high-qualityproject management. The study recommends that stakeholder involvement is essential for the success of any water project. They must participate specifically in the project's decision- making, cost-sharing, monitoring, and assessment processes.

Browsing by Author "Kyalo, Josphat"

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