Browsing by Author "Kinuthia, Teresa"

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    Does Work Environment Matter in Catering Services? Effect of Work Environment on Inpatients Satisfaction with Food Services in Kiambu County Hospitals
    (International Academic Journal of Arts and Humanities (IAJAH), 2022-09) Waithaka, Veronicah Nduta.; Khayiya, Rosemarie; Kinuthia, Teresa
    The modern business environment is characterised by cutthroat competition, advancement in technology and more enlightened customers who demand quality merchandises and amenities from the firm. In the wake of this information, consumers are aware of their rights for quality services. Consequently, business managers must adopt high quality customer service practices to propel the business growth agenda and remain competitive. In the last decade, health service delivery in Kenya has been associated with patient negligence, lack of adequate drugs in hospitals, unwarranted deaths, poor sanitation, and inadequate facilities such as beds and misappropriation of funds. Other challenges include inadequate human capital, lack of proper policies on healthcare management, inadequate health infrastructure, and lack of commitment from the County governments to improve services. This study sought to establish the effect of work environment on inpatient satisfaction with food services in Kiambu County hospitals. The study was anchored on the expectancy theory. The research design adopted was descriptive survey design. The target population for this study was 1074 respondents drawn from the management staff and catering employees of level four and five hospitals in Kiambu County, from which stratified random selection was used to select a sample of 283 respondents. Primary data was collected through a semi structured questionnaire and observations. Both descriptive statistics and inferential analysis were utilised in data analysis. Inferential analysis was conducted through correlation and multiple regression analysis. The study found that work environment had a strong positive correlation with inpatient satisfaction. In addition, work environment had positive significant effect on inpatient satisfaction with food services in Kiambu County hospitals. The study thus recommends that hospitals should improve their work environment by ensuring work-life balance and providing a wider work space to help employees work efficiently
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    Work Environment of Housekeeping Employees on Job Performance, in 3-5 Star Hotels in Nairobi City County, Kenya
    (AJOEI, 2024-07) Owiti, Rose Adhiambo; Wandolo, Monica; Kinuthia, Teresa
    Purpose of the Study:The purpose of the study was to ascertain the influence of work environment on employees’ achievementin thehousekeeping department of chosen 3-5 star hotels in Nairobi City County Kenya. This was done to propose the most comfortable and satisfying work environment for hotel employees to put maximum performance that will outshine their competitors. Statementofthe Problem:Work environment is a major hospitality concern globally. It affects the hotel industry because it is distinct from other industries and also has its own culture. In Nairobi, Kenya, star rated hotels are linked to housekeepers’ musculoskeletal disorders, allergic reactions to chemicals and work overload. This is due to poor health and safety conditions, lack of adequate equipment and facilities, and harmony at workplaceMethodology: Descriptive surveywas used and qualitative and quantitative research approacheswere adopted.3 -5 starhotels were targeted and targeted respondents were top management and housekeeping staff. Data was collected using questionnaires and interview guideswhich were issued to 168housekeeping employees.Resultsof the Study:The study found that while most of the respondents had safe and hygienic workplaces, their jobs were not stressful and they did not work for long hours,some areas needed improvement like drainage blockages, old buildings compromising safety, lackof fire extinguishers in case of fire and inadequateenvironmental strategies in some hotels.Policy Recommendation:The study recommended that employee health and safety should be enhanced through initiatives like regular health check-ups, ergonomic adjustments, and proper safety training.