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Browsing by Author "Khayota, Maurice Otube"

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An analysis of the factors influencing the performance of self-sponsored programmes in institutions of higher education in Kenya
(2011-10-25) Atela, Solomon Okeyo; Khayota, Maurice Otube; Ombuki, C.
Education is a social and interactive relationship. Academic governance, accessibility and quality have become key academic performance indicators and subsequently a means of comparison amongst institutions and respective programmes. As competition for higher education shifts from being the preserve of the public sector, these factors are bound to influence academic performance and evaluation globally and nationally, and therefore consumer perceptions of these services. Higher education in particular demands adequate resource and capacity development for effective service performance. In Kenya, consumers of higher education services particularly self-sponsored programmes, expect a holistic approach that meets not only their intellectual needs but also social and community needs. Through a descriptive survey of 250 staff and students of the University of Nairobi, this study examined and analyzed the factors that influence the performance of the self-sponsored progammes offered by the institution with a view to establishing consumer priorities. It established that consumers attach a greater value for a conducive academic environment especially facilities/equipment, interactive communication and being treated with respect and dignity (empathy) in the delivery of academic services. It is therefore imperative that the university facilitates a more consultative and performance-based approach in the management and delivery of quality and relevant courses in respective programs as a package to stem any negative perceptions of being unresponsive to market and consumer dynamics.
Analysis of the gaming industry as a career prospect in Kenya ( A case of casinos in Mombasa)
(2012-03-01) Otieno, R. M.; Khayota, Maurice Otube; Gongera, G.
Though shrouded in secrecy, the gaming industry makes a reasonable contribution to the economy of this country in terms of employment and generation of revenue. Gaming is a legitimate consumer pursuit that requires vigorous promotion. According to the Betting lotteries and gaming act cap 131 (1966), whose main objective is to license betting and gaming premises and advice on the imposition and recovery. The gaming industry also provides career opportunities to those who wish to pursue careers in the industry. This study was carried out to establish career prospects in the gaming industry in Kenya. The researcher studied the extent and contribution of the gaming industry to the economy of this country. The study established effective ways of conducting the gaming business to benefit both the investors, the Kenyan government with regard to tax payment, as well as employees and prospective employees. This study was confined to Mombasa district. The researcher employed descriptive research design in the study. Questionnaires were given to government inspectors" employees and operators or proprietors of casinos in Mombasa district. Stratified random sampling method was used to draw a sample of 161 respondents from a target population of 268 people. The data collected was analyzed and presented in form of tables, graphs and charts. The researcher concluded by making recommendations on ways of improving the performance of the gaming industry. The researcher also suggested areas for further research collected will be from casinos in Mombasa - the area under study, with a total work force of 268 employees. Stratified random sampling was used to obtain the sample for the study which will be the operators of the casinos, their employees and the government betting inspectors.
An assessmemt of the factors affecting training within the motor industry in Kenya
(2014-05-22) Linda, Ingari Susan; Khayota, Maurice Otube; Ochola, Phares B. Odhiambo
Human resource training and development continues to take centre stagejn search for higher performance and productivity by organizations. Keep (1989) says that one of the primary objectives of human resource management is the creation of conditions whereby the latent potential of employees will be realized and their commitment to the goals of the organization secured. This latent potential is taken to include, not merely the capacity to acquire and utilize new skills and knowledge, but also a hitherto untapped wealth of ideas about how the organizations operations might be better ordered. This study was assessing the factors affecting training within the Motor Industry in Kenya. This was preempted by the Independent Journal for Professional Trainers (May 2000) which indicated that employee training and development is often seen as peripheral in the aims of the business and may be the first area to be cut back at the time of recession or downturn. The study will assess the following factors contributing to training within the motor industry: A clear and effectively communicated training policy, SMART training objectives, training need as assessment programmed, choice of training methods or programs, evaluation of training programs or methods and Training Budget. The researcher focused on the employers and employees in the Sales and Marketing, Engineering and Human Resource departments in the three leading firms within the motor industry in terms of market share (General Motors East Africa Ltd., Toyota E.A. Ltd. and C. M. C. Motors Group Ltd.).Stratified random sampling was then used to get the sample population since the population contained different categories. The study adopted a descriptive research as it involved investigations that focused on a target population by selecting representative samples through observation and analysis. Primary data was collected using questionnaires and interview methods from the sampled group while secondary data was obtained from the existing publications, Internet, consultants and existing literature. Data in the returned questionnaires was organized, then edited, classified and tabulated. The classified data was transferred from the data gathering tools to tables, charts and graphs. Handsorting and recording results on tabulation sheets was done in accurate mathematical terms bymarking and counting frequency tallies for different items on which information was sort, then theresults converted into percentage. Once the research data had been analyzed, the researcherinterpreted the results under quantitative andqualitative sub-titles using qualitative and quantitativemethods.The researcher found out that the employers provide time off to employees to attend courses andseminars that help their job performance; employee training actually takes place in the motorindustry and most of the employees are trained outside the premises (off-the-job training); thereexists a training policy in the motor industry, which is communicated to theemployees through theintranet and company handbooks, but it is not well implemented; the three mostly used trainingmethods in the motor industry are seminars, workshops and apprenticeship; employees are selectedto attend training by recommendation by higher authority; training needs assessment is carried outwhen appraising performance by supervisors; training evaluation does not take place in the motorindustry and training in the motor industry is fully financed by the employers.
"The challenges of managing a workforce" a case of women managers in Kilifi district
(2012-02-29) Masibo, Margaret W.; Khayota, Maurice Otube
In recent years nations - states in many parts of the world have been attempting to improve the status of women in their society .An important element in national policies is the improvement of women's access to wide range of jobs , including those at a managerial level However attitude towards the role of women. as home makers and career people vary from one society to another. In Kilifi Gender disparity is appalling. The district is very poor ranked third poorest in Kenya. Many social institutions seem to favour men .The elderly face various problems in the community. Women suffer discrimination in terms of access to capital, assets such as land and livestock. They shoulder the greater part of household duties including• building and thatching houses and are often victims of domestic violence. Although school enrolment is generally appallingly for both boys and girls, the latter have lesser opportunities in education. Most girls drop out of school at primary level due to unplanned pregnancies or early pre arranged marriages. As such post-primary enrolment for girls in the region is below 10% of eligible girls. Customs and traditions of the community 'Giriama' retard development and discriminate against women. The number of women managers is negligible and the few found in the area very few are local; most of the others are from other parts of the country and have only come to Kilifi to work. However, this study will focus on managers of both formal and informal workforce. The purpose of the study will be to investigate challenges women manager face in managing a workforce in Kilifi. The proposed study will make use of survey method. The data will be collected using an interview schedule consisting of both closed and open-ended items from 80 respondents and an observation checklist. Quantitative and qualitative data collected will be analyzed using the statistical package for social SCience (SPSS) .It will be subjected to both descriptive and inferential statistics. Frequencies, means and percentages will be used to describe, summarizes and organize data. ANOVA and the t-test and the person product moment correlation will be used to differentiate and relate data respectively (Sproull, 1988, Mugenda & Mugenda, 1999). The data will be summarized, analyzed and the result obtained will be used to draw conclusions and make recommendations on the study.
Commercialization and management of waste supply and sanitation services in the Kenyan urban areas: a case of Mavoko municipality
(2012-06-21) Otieno, Tubmun; Khayota, Maurice Otube; Ngaba, D. K.
Commercialization of water supplies and sanitation services, was initiated by the Kenyan government in 1986 by producing a session paper that stipulated the necessary measures to achieve these objectives and in 1987, the required institutional set-up. The government through various policy papers and development plans expressed its commitment to improve water and sanitation services by decentralizing and running the facilities on commercial basis. Such acknowledgement was essential for the good health on which personal well being and national productivity and wealth creation depends. For these benefits to be fully realized, the water and sanitation facilities provided must function continuously, effectively and to their full capacity. Poor management coupled with inadequate operation and maintenance has led to more than a half the water supply being unaccounted for in many towns in the republic. In parts of these towns served by public supply, wastage is high and the tariffs are fixed arbitrarily without consideration of consumers and costs. By contrast, residents of these areas most who are poor remain largely unsaved by public supply and forced to pay the market price for this insufficient and unsafe water from private vendors uncertified providers. The price is often 10 to 20 times higher than that charged to users connected to the public water supplies. This research project was conducted within Mavoko Municipality and was targeting all the residents, commercial entities industries pastoralists/farmers and employees of the Municipal Council of Mavoko. Sampling was through systematic sampling for the residents and various customers and stratified random sampling for the council's employees. The data collection tools were interviews as well as questionnaires which contained both closed ended and open ended questions administered through personal contacts, where the researcher dropped and picked them after three days to allow the respondents' time to fill them. These questionnaires were then edited and the data collected analyzed using the SPSS computer package. The researcher expected to come up with a research project that was to provide an in- depth analysis of the issues under investigation for use by different industry stakeholders such as the Council, the Government, as well as future researchers and scholars. The research found out that the process of commercialization has not been finalized within Mavoko Municipal Council and hence recommends that the process be carried out to its completion. For the success of effective commercialization, Mavoko Water department, which has moved to form a company, must plan for the provision of adequate portable water, critically evaluate staff with the purpose of having qualified management and operational staff, come up with organizational structure that was to allow for future expansion and have a proper coordination of water activities in line with the modem management practices, and control the available water resources and revenue that accrues from it. The department must also have adequate tariff design system that was to ensure financial autonomy of the organization, conserve water resources and have socially acceptable and affordable tariff.
Factors influencing job performance of employees of public Universities : a case of the non-teaching staff at Kenyatta University
(2011-11-14) Shahla, Ahmad; Khayota, Maurice Otube
The problem of the study is the motivational factors influencing job performance of the non-teaching staff of Kenyatta University. The purpose of the study was to find out the factors affecting the work morale and work performance of the non-academic staff at K.U. With the help of this study, it is expected that suggestions there from, if put in place, the problem of low morale and low performance amongst the human resource at the said institution would be mitigated. Three categories of managerial employees have been made in this study sample for the purpose of comparison and analysis. The first and second categories, which are the main group of the study, consist of 54 and 90 non- teaching members of staff from the different departments within K.U. The third category has 6 heads of the departments / sections, from which the employees in the first and second main study group has been selected. The total sample size of 150 respondents has been taken through proportionate stratified random sampling. The data have been collected using two different questionnaires, one for the top-level managerial employees, and the other for the middle and lower level managerial workers. . This report has been divided into five chapters. Chapter 1 defines the problems and its consequences, objectives, scope, significance, limitations of the study. Chapter 2 deals with the past and previous literature related to the problem and conceptual framework. Chapter 3 looks at research methodology. Chapter 4 deals with data analysis and presentations of the findings. 'Chapter 5 presents the summary of the findings, conclusion and recommendations. The findings of the study can be summarized as follows: i. The majority of non-teaching staff is unsatisfied and dernotivated towards their present jobs. ii. R. cruitment, promotions for non- teaching staff in many cases are not strictly done on merit basis. iii. Disciplinary procedure and actions have been found to be slow and unfair. iv. The system of rewarding employees and recognizing their works are almost non- existent v. The work performance level of the majority of non- teaching staff is found to be very low.
Factors leading to poor industrial relations in the banking sector
(2012-11-26) Wathua, James Willie; Khayota, Maurice Otube; Gongera, G.
The employee and the employer are interdependent. The employee requires a source of income while the employer requires the employee for the production process. The two parties freely sign an employment contract which contains the terms and conditions of service of the respective employee(s). When there is willing cooperation from employees towards the achievement of the organizational goals, we can say there is good labor relations. There are many factors that can contribute to either good or poor relations. Every organization should strive to induce good labor relations and ensure industrial peace by avoiding labor unrest such as strikes, boycotts, and lockouts. This can be achieved through good communication, training in labor and human relations skills of workers, technical staff and all managerial and unionisable staff, fair attitude towards redressing of employees grievances and of supervisors' towards employees rights and establishing an atmosphere of participation through joint committees, consultations, quality circles and Collective Bargaining. The collective bargaining process is governed by the trade dispute Act, the industrial relations charter and the Kenyan constitution. The aim of the study was to investigate the factors. leading to poor industrial relations in Kenya and specifically the Banking industry. The study involved the collection of data on the factors causing the poor industrial relations. The data was collected from the Human Resource Managers and the union representatives and shop stewards of at least 45 Banks that are members of the Kenya Bankers Association involved in the industrial relations. The study aims at coming up with recommendations to improve the industrial and labor relations for the benefit of all the stakeholders.
The impact of E-commerce on business development in Kenya : a case of 5 Star Hotels in Mombasa
(2011-12-30) Mohamed, Adam Abdulrahim; Khayota, Maurice Otube; Gongera, G.
The Internet has grown since its inception and is now commonly used in all sectors of the society and in all corners of the globe. It has quickly become one of the most valuable assets in modern technology, and as such, is developing as an integral part of modern business. The Internet has led to the birth and evolution of electronic commerce or Ecommerce which enables organizations to lower operational costs and improve sales. Although E-commerce is becoming popular day after day, there are fears that firms in developing countries may not be reaping its potential benefits. The broad objective of this study was to contribute to the debate about the impact of ecommerce on firms in developing countries by examining its impact in the 5 star hotels in Mombasa, Kenya. The study provided a basis for assessing the extent of adoption and the perceptions of the impact of e-commerce on firms in Kenya. It also examined the extent to which 5 start hotels in Mombasa, Kenya use electronic commerce in their day-to-day operations. Finally the study attempted to explore the barriers that 5 star hotels face to hinder the use of e-commerce. The research found out that the use of e-commerce in hotels was limited to e-mail and simple Internet browsing. Only one hotel reported the use of e-commerce in supply chain management. The findings also indicate that the little e-commerce used in hotels has helped in cutting down operational costs and increase revenues. These findings support the argument that e-commerce has a direct impact in business development. The research findings further indicate that high cost of equipment and internet bandwidth pose as the main barriers to full adoption of e-commerce in 5 star hotels.
The impact of voucher training programme on the performance of textile enterprises in Machakos district
(2012-03-01) Muia, Morris Mutisya; Khayota, Maurice Otube; Mulwa, C.
Textile sub sector play an important role in employment creation and economic growth. Voucher training programme conducted between the years 1997 and 2001 targeted established entrepreneurs in order to help their enterprises with potential for growth and employment generation. It focused attention on the skills upgrading needs of the SME sector. The objective of the programme was to improve the productivity of SME's and increase the income of entrepreneurs and their employees. This study was aimed at assessing the extent to which knowledge and skills acquired through training had developed entrepreneurs in Machakos District. The methodology which was employed in the research study was comprised of a survey research design. Micro and small enterprise owner manager who were trained in the World Bank voucher training programme were the target population, and a sample of one hundred owner managers were selected from the sample frame using simple random sample selection technique. Data collection was done by using an interview guide (questionnaires) and the questionnaire was pre-tested to test its validity. The collected data was edited, coded and analyzed using descriptive statistical method. Analyzed data was presented using tables, charts and graphs. The overall picture from the study findings was that the enterprises benefited from the skills upgrading. 54% percent of the respondents saw training as an important component to country's development. Sales volume had increased to 45% with an increase of 30% profit. Financial control and business management improved with 60% and business operational strategies with 74%. Conclusions based on study findings on the impact of VTP was that there was a very commendable success in terms of business opportunities, business activities control (75%), financial management and control system(85%) and increase in business assets (45%), Recommendations made in the study were that, 8ME's should be enlightened on the importance and need for training, the government and NGOs should provide financial support for 8ME training and more training programmes in specific areas should be extended to other districts for the purpose of encouraging self employment
The implications of socio-cultural factors on growth of small and micro enterprises: a case of Bungoma town
(2012-03-01) Navagwi, Wilson Makutu; Khayota, Maurice Otube
The purpose of this study was to establish the implication of socio-cultural factors on growth of small and micro Enterprises: a case of Bungoma town. Focus was on the practicing small and micro Enterprises that were either in service or manufacturing sector and legally registered with Bungoma Municipal Council. The researcher used a combination of both descriptive and survey research Methodology. A sample frame was got from Bungoma Municipal Council; from which a sample population (n) of 209 small and Micro Enterprises were chosen from a research population of 1045. This represents 20%, which Kerlinger (1983) observed as representative enough of the research population. Data collected was computed and analyzed using descriptive statistics such as frequencies mode, mean percentages; and presented in forms of tables, charts and graphs. Some inferential statistics especially on gender specifications were applied. Content analysis was be incorporated. Expected output was that social cultural factors had significant implications to growth of small and micro enterprises in Bungoma town that Bungoma was made up of a cosmopolitan cultural background due different societies living together and this impacted differently on the businesses.
Industrial conflict resolution approaches and their effects organizational performance : a case of export processing zones-Mombasa
(2011-08-18) Mkok, Laetitia Kinaitore; Khayota, Maurice Otube
The problem of industrial unrest is a common phenomenon in the EPZ companies countrywide. This may have been necessitated by the employee getting to know their rights and lacking a proper mechanism to air their grievances. The government of Kenya through the ministry of labour has spent a lot of time and effort to solve these problems that have rocked the EPZ companies. The concern has been great on the donors who have invested heavily in these companies. A lasting solution in this area is bound to be a relief for the government who earn substantial revenue from these companies. The research study was carried out at two EPZ companies in Mombasa , California Links EPZ Company and Blue Bird EPZ Company, a large and a medium sized Epz respectively. The population of the study was the management team who are well versed with industrial conflict issues affecting EPZ. The trade union representative at EPZ and the EPZ authority officials who are the regulatory organ for the EPZ companies were also studied. The researcher also included the ministry of labour officers in the study who gave the government's stand on the issue of industrial conflict resolution at the EPZ companies. The sample for the study was drawn from these populations in order to get a fair representation of members and it entailed stratified random sampling technique. The researcher also purposively selected the ministry of labour officials. Data was collected by the use of questionnaires and structured interviews. This data was then analyzed by the use of SPSS and the results provided in chapter five of the project. The researcher has also provided some recommendations and suggested possible areas for further research
An investigation into factors that hinder domestic tourism in Kenya: case of Meru region
(2012-01-11) Rarama, James Mutoto; Rukangu, S. M.; Khayota, Maurice Otube
This study examined the factors that hinder domestic tourism Meru region. With a view of addressing the hindrances in order to improve domestic tourism in Kenya. The study investigated a sample of cross-section of the tourist stakeholders. and through separate questionnaires obtained data from respondents consisting of managers of hotels and lodges and tour operating firms. Government officials. Kenva Wildlife Service officials. resident tourists and local residents. The broad objective of the study was to establish the factors that hinder Kenyan residents from visiting tourist facilities in Meru region. The study aimed at indicating facilities and services offered to tourists in the region. the cost of the facilities and services and how they affect tourism in the region, It also sought to establish the state of infrastructure and security at the national parks and how these factors affect domestic tourism. By shedding light on the factors that hamper domestic tourism. the study will assist the government and other industry stakeholders in coming up with practical measures to address the obstacles with a view to increasing Kenyan participation in domestic tourism. A sample of 63 respondents from tourist industry players in the region was selected using purposive duster and random sampling methods. A structured questionnaire with both closed and open-ended questions was used to collect data from the respondent. A total of 43 respondents field the questionnaires from which data was extracted for analysis data and make statistical inferences, presentations and conclusions. The study findings indicated that the major factors hindering domestic tourism are lack or awareness or the ex isting tourist faci Iities and poor in lrastructurc. especially roads leading to major tourist attractions, It also revealed the existence of diverse tourist attractions in the region which can appeal to a wide cross-section of Kenyans, The study also found that the tourist facilities in the region are adequate and affordable hy the local tourists. The study concluded that the government and tourist industry stakeholders need to address the hindrances pointed out in order to improve domestic tourism, These include construction and maintenance of roads to the park. provision of cheaper tran: port to the national park. creation of awareness of the attractions and sensitizing the local communities on the value of tourism and the need to conserve national resources for posterity. If these measures are taken then domestic tourism would improve. Leading to creation of employment. and generation of' income for regional and national development.
Performance and productivity strategies : a case for Kenya Airways
(2011-11-30) Kinyanjui, Hannah Wambui; Khayota, Maurice Otube
In a changing world the only constant is change. The reality is that the stability which seemed to characterize the corporate world in the 1950s and 1960s has given way to increased global competition, technological innovation and change, limited resources, deregulation, privatization of public sector organizations and change in much more. In today's world, managers face complex and challenging pressures and opportunities. They must ensure the efficient use of resources and at the same time find ways of guaranteeing the long-term effectiveness of the organizations for which they work. This study was carried out as an attempt to identify strategies that prompt Organizational Development in firms and enhance employee participation and adaptability to change thus leading to improved performance and productivity. The research focused on one organization in the airline industry: Kenya Airways. A sample of 85 staff members was used having been obtained using purposive sampling. In order to achieve the objectives of the study, questionnaires for the middle level staff and interviews for the top level staff were used for data collection. Data analysis was done by calculating percentages and tabulating them appropriately. The general objective of this study was to identify Organizational Development (O.D) strategies that have been practiced in Kenya Airways and the way they have influenced performance and productivity. After the study, the expected output was that adoption of Organizational Development strategies if well implemented has the potential to positively influence performance and productivity in organizations.
Review of performance management system: a case of Kenya Electricity Generating Company (KENGEN)
(2012-11-26) Kanini, Julie Cynthia; Gongera, G.; Khayota, Maurice Otube
Performance appraisal is a systematic evaluation of staff with respect to their performance on the job, potential for development aimed at contributing towards attaining corporate goals and objectives. The concept therefore provides a feedback process leading to greater clarity regarding organization's expectations, staff capabilities, performance goals and communication improvement. Alot of research has been conducted on performance management and its purpose importance in organizations. In most of these studies, emphasis has been laid on the definition, purpose and benefits of performance management to an organization. The researcher is of the view that performance management from how it is done; the feedback both to the organization and the employees is central to the success of an organization The purpose of this study is to bridge the research gap by examining the performance monitoring methodology and performance feedback. By confining to a case study of KenGen, the researcher will attempt to show how having an ineffective/inefficient performance management system can hamper the morale of employees in an organization. The choices of KenGen is deliberate since a great proportion of country's resources are in the government sector and can be mismanaged through poor human resource performance management systems. Based on the findings and recommendations, it is hoped KenGen will adopt a more effective, employee friendly performance management system.

Browsing by Author "Khayota, Maurice Otube"

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