MST-School of Business

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This collections contains bibliographic information and abstracts of Master theses and dissertation in the School of Business held in Kenyatta University Library

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Browsing MST-School of Business by Author "Abduba, Habiba"

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    Hybrid Work Strategy and Employee Performance at the National Transport and Safety Authority in Nairobi County, Kenya
    (Kenyatta University, 2025-12) Abduba, Habiba
    Since the outbreak of COVID-19, the world of work changed, with businesses closing during the initial months of the pandemic and public offices encouraging staff to work from home. While many studies investigated hybrid work strategies, few explored their specific effects on employee performance within the Kenyan public sector, especially considering factors like workforce management, organizational culture, technology, and collaboration. With nearly 750,000 individuals employed by the Kenyan government, the adoption of hybrid work strategies held the potential for significant financial and service-related outcomes. This research aimed to evaluate how hybrid work strategies affected employee performance at the National Transport and Safety Authority. The study's objectives were to investigate the influence of workforce management, organizational culture, technology utilization, and collaboration on employee performance at National Transport and Safety Authority. The social facilitation theory, cognitive factors theory, job demands-resource theory, and person-environment theory guided the study. The research employed a descriptive survey design to gather data, with a sample size of 130 employees selected through stratified random sampling from a population of 222 workers at National Transport and Safety Authority main office in Nairobi, Kenya. To assess content validity, a supervisor and two experts evaluated the study. Reliability was tested using Cronbach's Alpha, with a threshold of 0.7. A semi-structured questionnaire was distributed to the selected respondents. Data were carefully checked for completeness, and a descriptive statistical analysis was conducted. The results were analyzed using SPSS software and Microsoft Excel. The study found that 70.3% of the variation in employee performance at NTSA could be explained by hybrid work strategies, with significant effects from workforce management (p = 0.03), organizational culture (p = 0.02), technology utilization (p = 0.04), and collaboration (p = 0.01). It was concluded that hybrid work strategies were a significant predictor of employee performance at National Transport and Safety Authority. The study recommended that human resource managers at National Transport and Safety Authority invest in training programs to equip employees with relevant skills and competencies, foster a positive organizational culture, adopt modern technologies, and promote inter-functional and inter-departmental collaboration to enhance performance. The study's findings indicated that the public sector could benefit from adopting hybrid work strategies, as flexible work arrangements positively influenced employee performance and helped organizations stay agile in an evolving work environment