MST-Department of Management Science
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Browsing MST-Department of Management Science by Author "Ateka, Phillip Okebiro"
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Item Employee Knowledge Management and Performance of Construction Companies in Nairobi City County, Kenya(Kenyatta University, 2018-11) Ateka, Phillip OkebiroMost companies in the construction industry in Kenya have improved information systems abilities and understanding control competencies. However, integrating and utilizing those capabilities closer to higher enterprise performance still appears to be the responsibility of the situation. Inefficiencies in facts waft in companies in the construction enterprise, for an instance can create delayed responses to marketplace change, affects organizational operations tactics and results in lack of profits and decreased business performance. Knowledge management is important about getting the proper knowledge to the right person at the right time. The main objective of this study was to investigate the role of knowledge management on the performance within the construction industry in Nairobi County. The specific objectives of the study were to assess the extent to which techniques affect the performance of construction companies in Nairobi County, to establish how information technology affects the performance of construction companies in Nairobi County, to find out how the organization barrier affects the performance of construction companies in Nairobi County and to determine the extent to which an organization needs to affect the performance of construction companies in Nairobi County. The study was anchored on five theories which include the theory of reasoned action, theory of planned behaviour, structuration theory, resource based theory and the contingency theory. A descriptive research design was used in the study. The unit of observation was the five main companies involved in construction in the County of Nairobi while the unit of analysis was the employees of the firms who were classified as top management, middle level and support staff and totaled to 101. Stratified random sampling technique was used to develop a sample of 42 respondents which formed 28% of the target population. A semi-structured questionnaire was used to collect data from the respondents through drop and pick later method. Descriptive and inferential statistics were used to analyzed the data. The analyzed data was presented using means, standard deviation, frequencies, percentages, graphs, charts and tables. The study established that tools and techniques, information technology, organizational barriers and organizational needs had a positive and significant influence on the performance of construction companies in Nairobi City County. The Coefficient of variation of 0.799 indicated that employee knowledge management significantly influenced performance of the construction firms. The study concluded that all the construction companies offered technical training programs to their employees but they concentrated on only a few areas ignoring the crucial aspects. Most of the organizations were also found to apply information technology in their operations as a means of improving their performance. The firms were found to come up with barrier and risk mitigation strategies and also the organizational needs informed innovation and quality of service delivery all of which contributed positively to productivity. The study recommended that the construction companies should focus more on employee knowledge management so as to offer high quality products and services. There should be enhanced communication both horizontally and vertically to improve information sharing. The firms should also embrace modern technology software and hardware to enhance efficiency. The study recommends further that the firms should learn from the barriers and be informed by needs to come up with new ways of service and product delivery that are more effective and efficient.