MST-Department of Management Science

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Browsing MST-Department of Management Science by Author "Ahmed, Abdulrahman"

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    Critical Success Factors and Implementation of Capital Expenditure Projects of Telkom Kenya Limited within Nairobi City County, Kenya
    (Kenyatta University, 2019-02) Ahmed, Abdulrahman
    The telecommunications industry is in a point of transformation and turning into ever more complex. Speedy changes in the communication scenery, as a consequence of technological trade and the development of latest offerings, are affecting the core commercial companies operating in the telecommunication sector. Capital expenditure project performance remains well below par. How to improve capital expenditure projects through better planning and more effective frameworks has been a major challenge in Telkom Kenya. This study investigated the influence of critical success factors in the implementation of capital expenditure projects in the Telkom Kenya. This study was guided by the following specific objectives: to examine the influence of resource allocation, communication, top management support and project manager in the implementation of capital expenditure projects in the industry in Kenya. This study employed a descriptive survey research design. The target population comprised of 65 respondents from the 4 Departments which included Technology, Mobile, Support and Enterprise departments in Telkom Kenya Limited. A census of 65 respondents was carried out. The data collection instrument was a semi structured questionnaire. Data obtained from the field was analyzed using both descriptive statistics and inferential statistics. The study established that resource allocation, communication, top management support and project manager competence have a positive and significant influence on project implementation. The study concludes that allocation of resources helps managers to bring together more productive and effective project teams and workgroups and enables them to appraise their schedules and easily estimate resource availability in realtime. Maintaining open, regular and accurate channels of communication with all levels of project staff and stakeholders is vital to ensuring the effective implementation of capital expenditure projects. Top management support is considered one of the critical success factors in project management, effective executive involvement can significantly improve project success. The project manager competence plays a vital role in the success of a project as they oversee specific projects ultimately designed to make progress toward strategic planning objectives. The study recommends that project managers competence should identify the right resources towards effective implementation of capital expenditure project. Project activities should be communicated to every party concerned during implementation of capital expenditure projects and the organization should establish the right channels of delivery messages and feedback in both top-down and bottom-up communication. The top managers in Telkom Kenya should ensure proper planning, organizing is done according to the set objectives of the project and also lead and motivate the staff involved in the implementation of capital expenditure projects. project manager should make sure they control risk and minimize uncertainty, maximize the effectiveness of communication within the team by being prepared to lead.