Face attack and patients’ response strategies in a Kenyan hospital

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dc.contributor.authorOgutu, E.A.
dc.contributor.authorOjwang, B.O.
dc.contributor.authorMatu, P. M.
dc.date.accessioned2014-07-21T15:46:53Z
dc.date.available2014-07-21T15:46:53Z
dc.date.issued2010
dc.descriptionDOI: 10.1111/j.1467-9841.2010.00449.xen_US
dc.description.abstractSocial power can be exercised by face attack where power differentials are sufficiently great and significant retaliation or sanctions are unlikely. Such exercise of social power is common in military contexts. It is not commonly observed in hospital settings yet some nurses in Kenya’s public hospitals routinely attack the face of their patients. Using data from interactions observed in a provincial hospital, it is illustrated how nurses initiate conflict and how patients counter the face-attackingmoves. The investigation shows that nurses use a high frequency of utterances that violate the dignity of patientswhile the latter prefer conflict avoidance strategies.Nurses generally make no attempt to mitigate the impact of most of their face-threatening utterances while patients demonstrate awareness of the need to preserve mutual face and reclaim dignity. Three strategies used by patients to reclaim dignity – namely silence, retaliatory face damage and face repair – are illustrated.en_US
dc.identifier.citationJournal of Sociolinguistics Volume 14, Issue 4, pages 501–523, September 2010en_US
dc.identifier.issn1360-6441
dc.identifier.other1467-9841
dc.identifier.urihttp://onlinelibrary.wiley.com/store/10.1111/j.1467-9841.2010.00449.x/asset/j.1467-9841.2010.00449.x.pdf?v=1&t=hxvyltlv&s=887cfc0580caf2ef1058d5502268569653cae74b
dc.identifier.urihttp://ir-library.ku.ac.ke/handle/123456789/10533
dc.language.isoenen_US
dc.publisherWileyen_US
dc.subjectimpolitenessen_US
dc.subjectDignityen_US
dc.subjectface attacken_US
dc.subjectsocial poweren_US
dc.subjectretaliationen_US
dc.subjectface repairen_US
dc.titleFace attack and patients’ response strategies in a Kenyan hospitalen_US
dc.typeArticleen_US
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