Health System Determinants of Job Satisfaction among Mortuary Staff in Selected Public and Private Mortuaries in Nairobi City County, Kenya
| dc.contributor.author | Ogira, A Dosila | |
| dc.date.accessioned | 2025-03-14T06:00:55Z | |
| dc.date.available | 2025-03-14T06:00:55Z | |
| dc.date.issued | 2024-11 | |
| dc.description | A Thesis Submitted In Partial Fulfillment Of The Requirements For The Award For The Degree Of Master Of Science (Health Management) In The School Of Health Sciences Of Kenyatta University, June, 2024 Supervisors: 1.Andrew Yitambe 2.Peterson Warutere | |
| dc.description.abstract | Job satisfaction has been widely studied and presented on published account as a key factor that influences efficiency and effectiveness among workers including healthcare workforce. Due to the interlinkage between job satisfaction and performance and the organizational efficiency, a lot of attention has been paid to the job satisfaction amongst various occupations of various groups. However, one notable category that has been largely overlooked by researchers are the mortuary staff in part because of the stigma surrounded in the topic of death. This study sought to address this gap by examining health system determinants of job satisfaction among mortuary staff in selected public and private mortuaries in Nairobi. More specifically, investigated how work environment, remuneration and training affect the job satisfaction of mortuary staff. The theory underpinning this study was the Maslow Hierarchy of Needs Theory and Herzberg’s Two-Factor Theory. For this study, cross sectional study design was applied since it gives an image of a population at the time and makes it possible to draw conclusions. Stratified sampling was also applied to ensure representativeness with each mortuary facility constituting a stratum. This study used both quantitative and qualitative data collection methods to obtain information. Quantitative data was collected using pretested open and closed ended questionnaires, whereas qualitative data was collected through Key Informant Interviews with mortuary superintendents. A sample size of 193 respondents were selected from public, private and institutional mortuaries in Nairobi City County and the study had a 79% response rate. Quantitative data analysis was done using Statistical Package for Social Sciences (SPSS) version 2.0 with additional use of Microsoft Excel Programme to generate tables, graphs and pie charts. Inferential statistics were calculated using Chi-Square tests (p<0.05) done at 95% confidence interval to establish the association between study variables. Qualitative data from the key informants was organized into thematic areas, coded using NVivo and further presented as quotes and extracts to support the qualitative data. The study revealed that the overall satisfaction level was 44.7%. Chi-square analysis revealed significant relationship between; marital status (p=0.033), workload appropriateness (p=0.035), solidarity among employees in the department (p=0.024), timely payment (p=0.001), rewards for working overtime (p=0.001) and opportunities for continued learning and training (p=0.001). To conclude, the study revealed a suboptimal job satisfaction level among mortuary staff in the selected facilities in Nairobi City Council. The study recommends that mortuaries in Nairobi City County should invest in good work environment, fair and timely remuneration and presence of training opportunities to enhance job satisfaction. This research will create a better understanding of the dynamics of job satisfaction among mortuary staff by facility administrators as well as policy makers. Such information is integral to future policy development and decisions about appropriate strategies for intervention. | |
| dc.description.sponsorship | Kenyatta University | |
| dc.identifier.uri | https://ir-library.ku.ac.ke/handle/123456789/29790 | |
| dc.language.iso | en | |
| dc.publisher | Kenyatta University | |
| dc.title | Health System Determinants of Job Satisfaction among Mortuary Staff in Selected Public and Private Mortuaries in Nairobi City County, Kenya | |
| dc.type | Thesis |