Assessment of Patient Satisfaction and Perception of Quality of Antenatal Care Services Among Pregnant Women Attending Antenatal Clinics at a Secondary Health Care Facility in Anambra State, Nigeria.
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Date
2021
Authors
Chigozie, Joseph Ezeoke
Onyeka, Chukwudalu Ekwebene
Tyotswam, Simeone Yanmeer
Chioma, Favour Ekwebene
Chigbo C, hisom God’swill
Eleje, George Uchenna
Journal Title
Journal ISSN
Volume Title
Publisher
Magna Scientia
Abstract
Introduction: Prenatal care is an important component of maternal care worldwide more so in sub-Saharan Africa.
Methodology: This work is a cross-sectional descriptive study carried out among 170 pregnant women attending
antenatal clinic in health facilities in Ekwulobia, Anambra state. Convenience sampling technique was used in this study.
The study instrument was a semi structured interviewer administered questionnaire which was developed according
to the objectives of the study. In this study we evaluated patient waiting time, pregnancy outcome, quality of care,
attitude of staff and facility neatness as parameters for measuring patient satisfaction, we also evaluated quality of
service, attitude of staff, proximity to ANC centre, waiting time and cost as determinants of ANC use.
Result: The study showed a demonstration of good knowledge of ANC and its importance in maternal and child health,
65.6% were aware of first trimester has the most appropriate time for ANC booking. A high level of satisfaction was
recorded among the participants, 65.6% rated the ANC services as very good and 30.3% rated the service as good.
Conclusion: Pregnant women in rural areas in eastern Nigeria receive quality and accessible antenatal care services
and majority of the women are satisfied with the quality of service. Efforts to improve maternal and child health status
in Eastern Nigeria is yielding fruit especially in rural areas. It is recommended that similar studies studies be conducted
in other parts for the country to discover the conditions of ANC use and i effects and compare the factors that influence
ANC use
Description
A research article published in Magna Scientia Advanced Research and Reviews
Keywords
Antenatal care, Childbirth, Pregnancy, Obstetrics complication, Patient satisfaction
Citation
Ezeoke, C. J., Ekwebene, O. C., Yanmeer, T. S., & Favour, C. (2021). Assessment of patient satisfaction and perception of quality of antenatal care services among pregnant women attending antenatal clinics at a secondary health care facility in Anambra State, Nigeria.