Effect of Knowledge Management Practices on Performance of Mobile Telephone Companies
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Date
2021
Authors
Kimani, Elijah
Journal Title
Journal ISSN
Volume Title
Publisher
AJPO Journals
Abstract
Purpose: Knowledge management practices in general were found to influence organization
performance as there is increased awareness of information that is critical to achieving the
organization’s mission. The general objective of the study was to establish the effect of knowledge
management practices on performance of mobile telephone companies.
Methodology: The paper used a desk study review methodology where relevant empirical
literature was reviewed to identify main themes and to extract knowledge gaps.
Findings: The study concludes that knowledge management practices in general influences
organization performance in various ways including, knowledgeable employees, better decision
making in the organization, improved service offering to client, reduced operational costs,
improved organizational competitiveness. This is mainly so because there is increased awareness
of information that is critical to achieving the organization’s mission. The order of significance of
the effect of knowledge management practices on performance of mobile telephone companies in
starting with the most significant to the least is; knowledge creation, knowledge sharing,
knowledge acquisition, knowledge implementation and knowledge storage respectively.
Recommendations: The study points out that for effective organization administration
organizations need to create a central repository system to store and retrieve information on
organization reports cards, feedback on student progression, coordination of organization
schedules, organization suspension, finances and other professional development which will have
an overall effect on organization performance. Organizations should also install internet services
and computers in order to share knowledge and improve the organization’s efficiency,
performance, and competitiveness.
Description
An Article Published in American Journal of Data Information and Knowledge Management
Keywords
Knowledge management, Mobile telephone companies