Evaluation of Patient Satisfaction with Nursing Care at Two Public Hospitals in Kenya: An Interventional Study
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Date
2018-05-14
Authors
Githemo, Grace K
Karani, AK
Ogutu, M
Gachoka, H
Journal Title
Journal ISSN
Volume Title
Publisher
Medwin Publishers
Abstract
Introduction: Patients’ satisfaction with nursing care has been reported as the most important predictor of the overall
satisfaction with hospital care. However, measuring patient satisfaction within health care settings still needs more
emphasis. This is mainly because, as in other organizations and sectors, surveys have tended to focus on managers’ and
clinician’s agendas and not on questions meaningful to patients which can be translated into actions.
Study Design and Objectives: This quasi experimental study aimed at evaluating the level of patient satisfaction with
quality of nursing in two public hospitals in Kenya after the nurses were trained on the use of the nursing process and
nursing theory in patient care with an emphasis on patient participation in care. Structured self-administered
questionnaires and a Likert like scale were used to collect data which analyzed by use of SPSS. Descriptive statistics were
used in data presentation. Chisquare test of significance was used to determine the difference between pre-test and posttest
while logistic regression analysis was used to predict the determinants of satisfaction at post-test.
Findings: The findings showed a significant difference (p<0.05) between pre-test and post-test on the level of patient
satisfaction with the variables evaluated. Logistic regression findings showed that females were more likely to be
satisfied with the introduction they received in the ward (OR1.82,95%CI1.074-3.3098) compared to their male counter
parts. Also patients with primary level of education were less likely to be satisfied with the information received on
introduction (OR 0.568,95%CI0.334–0.967).
Conclusion: The study concluded that Majority of the patients in both study groups were satisfied with the information
received on admission, satisfied with orientation and with the overall quality of nursing care they received. Also the level
of education influenced patients’ perception of individualized quality care. Therefore equipping patients with education
can help them understand their health care needs and also appreciate quality when it’s provided.
Description
A Research Article in the Nursing & Healthcare International Journal
Keywords
Quality, Patient satisfaction, Nursing theory, Nursing process
Citation
Githemo Grace, K., Karani, A. K., Ogutu, M., & Gachoka, H. (2018). Evaluation of patient satisfaction with nursing care at two public hospitals in Kenya: An interventional study. Nursing & Healthcare International Journal, 2(4), 000151.