Evaluation of the Corporate Governance as a Determinant of Customers Satisfaction in the Golf Clubs in Nairobi City and Kiambu Counties, Kenya

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dc.contributor.authorMwangi, Paul N.
dc.contributor.authorMiricho, Moses
dc.contributor.authorMaranga, Vincent
dc.date.accessioned2021-09-13T09:26:54Z
dc.date.available2021-09-13T09:26:54Z
dc.date.issued2021
dc.descriptionA research article published in Journal of Hospitality and Tourism Managementen_US
dc.description.abstractThe purpose of the study was to investigate the role of corporate governances on customer satisfaction in the golf clubs in Nairobi City and Kiambu Counties, Kenya. The study sample was a total of 799 respondents from 15 golf clubs within the study area, drawn from the clubs’ captains, golf managers, professional golf trainers, golfers/customers, and caddies. The cross-sectional descriptive survey was adopted where questionnaires, interviews, observation checklists and secondary sources were used for data collection. The study established a statistically significant relationship between corporate governance and customer satisfaction with a p=0.045<0.05. The study further recommended that good corporate governance should be implemented as an integral part of customers’ satisfaction goal within the golf clubs.en_US
dc.identifier.citationMwangi P., N., Miricho M & Maranga V (2021). Evaluation of the Corporate Governance as a determinant of Customers Satisfaction in the golf clubs in Nairobi City and Kiambu Counties, Kenya. Journal of Hospitality and Tourism Management. Vol 4(2) pp. 20-27 https://doi.org/10.53819/81018102t2003en_US
dc.identifier.issn2616-8472
dc.identifier.uripitality and Tourism Management. Vol 4(2) pp. 20-27 https://doi.org/10.53819/81018102t2003
dc.identifier.urihttp://ir-library.ku.ac.ke/handle/123456789/22463
dc.language.isoenen_US
dc.publisherStratford Peer Reviewed Journals and Book Publishingen_US
dc.subjectCorporate Governanceen_US
dc.subjectStrategiesen_US
dc.subjectCustomer Satisfactionen_US
dc.subjectCaptainsen_US
dc.subjectGolfersen_US
dc.titleEvaluation of the Corporate Governance as a Determinant of Customers Satisfaction in the Golf Clubs in Nairobi City and Kiambu Counties, Kenyaen_US
dc.typeArticleen_US
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