Compliance with Ethical Standards by Civil Servants and the Effectiveness of Public Services in the Context of the Government of Bomet County (Kenya)
| dc.contributor.author | Chepkoech, Helen | |
| dc.contributor.author | Minja, David | |
| dc.date.accessioned | 2026-02-03T08:11:44Z | |
| dc.date.available | 2026-02-03T08:11:44Z | |
| dc.date.issued | 2026-01 | |
| dc.description | Article | |
| dc.description.abstract | The challenges associated with ethical lapses in public service delivery are increasingly becoming evident in Kenya and globally. The enforcement of ethical standards within public service is, therefore, a critical issue that significantly impacts the effectiveness and efficiency of government operations and service delivery. Ethical breaches not only undermine public trust but also hinder the overall development and well-being of a country. This study aimed to determine the effect of the enforcement of ethical standards on public service delivery by Bomet County Government in Kenya. The study objectives were to examine the effects of compliance with laws, regular monitoring of employees, and the implementation of ethics training programs on public service delivery in Bomet County, Kenya. Institutional Theory and Agency Theory guided the research. A descriptive research design was adopted. The research targeted 165 employees. The research used a statistical technique to determine the sample size of 120 respondents. A stratified sampling technique was used to pick the study respondents. Both qualitative and quantitative data were collected and analysed. Descriptive and inferential statistics were utilised to analyse the quantitative data, while thematic analysis was used for qualitative data. The findings revealed that compliance with laws, regular monitoring and implementation of ethics training programs among employees had a positive and statistically significant effect on public service delivery as indicated by a p-value of 0.002, 0.002 and 0.004, respectively. The study concluded that compliance with laws promotes transparency and accountability among employees. Regular monitoring of employees enhances adherence to standards and prompt correction of deviation, while implementation of ethics training programs positively influences service quality by fostering ethical behaviour and professionalism among staff. The study recommended that the government should strengthen and enforce national-level ethical frameworks and codes of conduct across all public institutions. This includes harmonising anti-corruption policies, establishing a centralised ethical oversight unit, and conducting regular monitoring and audits to ensure adherence to public service values. | |
| dc.identifier.citation | Chepkoech, H. & Minja, D. (2026). Compliance with Ethical Standards by Civil Servants and the Effectiveness of Public Services in the Context of the Government of Bomet County (Kenya). East African Journal of Business and Economics, 9(1), 9-22. https://doi.org/10.37284/eajbe.9.1.4296 | |
| dc.identifier.uri | https://doi.org/10.37284/eajbe.9.1.4296 | |
| dc.identifier.uri | https://ir-library.ku.ac.ke/handle/123456789/32244 | |
| dc.language.iso | en | |
| dc.publisher | EANSO | |
| dc.title | Compliance with Ethical Standards by Civil Servants and the Effectiveness of Public Services in the Context of the Government of Bomet County (Kenya) | |
| dc.type | Article |