Adoption and Use of Artificial Intelligence Tools in Service Delivery in Selected Academic Libraries in Kenya
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Date
2025-04
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IAJISPM
Abstract
Academic libraries are continuously
adopting artificial intelligence technologies
to improve productivity, accessibility, and
the user experience. With the volume and
complexity of library information and the
user needs continuing to expand
exponentially, libraries face a daunting
challenge of how to efficiently manage,
access, and disseminate information to
meet the diverse user needs. Thus, the
adoption and utilization of Artificial
Intelligence (AI) tools powered by machine
learning and big data, have emerged as a
transformative trend in libraries which has
revolutionized the way libraries collect,
curate, and deliver information. However,
despite its potential in libraries, artificial
intelligence still seems like a grey idea,
especially in developing countries such as
Kenya. The objective of the study was to
assess the adoption and use of artificial
intelligence tools on service delivery in
selected academic libraries in Kenya.
Diffusion of innovation theory served as the
study's anchor theory. The research design
used was descriptive research design where
a total of eighty-seven library staff drawn
from USIU, Strathmore, the University of
Nairobi and Jomo Kenyatta University of
Agriculture and Technology (JKUAT)
were considered. A total of seventy-one
participants were chosen using stratified
random selection technique. The study
relied on primary data collected via
research questionnaires which was
analyzed using descriptive statistics
including frequencies, percentages, means
scores and standard deviations. Tables were
used to display the study findings. Results
showed that academic libraries in Kenya
are well-informed about the availability of
AI resources. Academic libraries'
familiarity with AI technologies and their
possible uses was nevertheless minimal.
The study also found that several university
libraries have a high level of AI tools
adoption. In order to overcome obstacles
and increase the acceptance and usage of AI
technologies in academic libraries, the
study recommends developing targeted
training programs, properly allocating
resources, and cultivating a supportive
corporate culture.
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research article
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Citation
Jebet, T., Gichugu, M. (2025). Adoption and use of artificial intelligence tools in service delivery in selected academic libraries in Kenya. International Academic Journal of Information Sciences and Project Management, 3(7), 287-301.