The Effect of Customers Perception on Security and Privacy of Internet Banking on Its Usage in Commercial Banks in Kenya

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dc.contributor.authorWaithaka, Stephen Titus
dc.contributor.authorMuthengi, Kilembwa
dc.contributor.authorNzeveka, Joseph
dc.date.accessioned2023-05-23T08:22:54Z
dc.date.available2023-05-23T08:22:54Z
dc.date.issued2015
dc.descriptionArticleen_US
dc.description.abstractInternet banking allows banks to provide information and offer services to their customers conveniently using the internet technology. However, studies have shown that customers have perceptions that impact on the uptake and continuous usage of the platform. The purpose of this study is to understand the effect of customer perceptions on usage of internet banking in commercial banks in Kenya. This study used descriptive research design while a stratified random sampling technique was used to select subjects to represent the target population which was made up of 1,837,312 customers of commercial banks within Nairobi County. An estimated 384 respondents were targeted to participate in the study. 272 questionnaires representing a 71% response rate were received and analysed. Based on the findings of the research it was concluded that customers have perception that have an effect on usage of internet banking. Customers both users and potential, are still apprehensive about the security of internet banking transactions and privacy of their sessions while online. Due to increased phishing, on online scams and frauds perpetrated online customers are reluctant to adopt or continue using internet banking. It is the responsibility of commercial banks to sensitize their customers and assure them that it is safe to access internet banking from both a private and public network. They should provide customers with guidelines on how to safe guard their information and secure their log on credential while using both private and public networken_US
dc.identifier.citationWaithaka, S. T., & Nzeveka, K. M. J. The Effect of Customers’ Perception of Security and Privacy of Internet Banking on its usage in Commercial Banks in Kenya. International Journal of Recent Research in Mathematics, Computer Science Information Technology, 2(1).en_US
dc.identifier.urihttps://www.paperpublications.org/upload/book/The%20Effect%20of%20Customers%20Perception%20on%20Security%20and%20Privacy%20of%20Internet%20Banking-346.pdf
dc.identifier.urihttp://ir-library.ku.ac.ke/handle/123456789/25392
dc.language.isoenen_US
dc.publisherPaper Publicationsen_US
dc.subjectInternet bankingen_US
dc.subjectcommercial banken_US
dc.subjectTechnology Acceptance Modelen_US
dc.subjectcustomer perceptionsen_US
dc.titleThe Effect of Customers Perception on Security and Privacy of Internet Banking on Its Usage in Commercial Banks in Kenyaen_US
dc.typeArticleen_US
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