Hospital Information Systems Capability and End-User Satisfaction in Hospitals of Nairobi County, Kenya
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Date
2018
Authors
Omune, Onyando George
Kandiri, John M.
Journal Title
Journal ISSN
Volume Title
Publisher
IAJIST
Abstract
Hospitals in Nairobi County, Kenya
continue to automate their processes to
improve service delivery to their clients by
implementing hospital Information Systems
(HIS). As studies have revealed, end user
satisfaction plays an important role in
information systems acceptance, and
ultimate success. The study focused on HIS
capability and how it affects end user
satisfaction in the hospitals by use of
descriptive and observations techniques. The
scope of this study was hospitals in Nairobi
County, Kenya with bed capacity of at least
100 and had used HIS for a period of not
less than a year. Stratified sampling method
was preferred for sampling of study
respondents from the selected ten hospitals
of Nairobi County that met inclusion criteria
and simple random sampling technique, to
select respondents respectively. Semi
structured questionnaires were used to
collect primary data from a population of
374 respondents. The data collected was
analyzed quantitatively using descriptive
statistics comprising of the mean, standard
deviation and P-values. Statistical Package
for Social Sciences (SPSS) version 22,
Microsoft Office Excel 2013 and descriptive
statistics were the main tools used to analyze
the data. The results have shown that
systems quality, information quality and
service quality of HIS positively affect end
user satisfaction.
Description
Article
Keywords
hospital information systems capability, end-user satisfaction in hospitals of Nairobi County, Kenya
Citation
Omune, O. G. & Kandiri, J. M. (2018). Hospital information systems capability and end-user satisfaction in hospitals of Nairobi County, Kenya. International Academic Journal of Information Systems and Technology, 2(1), 102-125