Determining Users’ Perceptions of Librarians’ Emotional Intelligence at the Moi University and United States International University Libraries

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dc.contributor.authorChemulwo, Monicah Jemeli
dc.contributor.authorMuthee, Daniel Wambiri
dc.contributor.authorMaina, Charles Kamau
dc.date.accessioned2023-06-15T08:35:27Z
dc.date.available2023-06-15T08:35:27Z
dc.date.issued2020-10
dc.descriptionArticleen_US
dc.description.abstractResearch has shown that the focus of librarians is on the library users, and thus the need for academic libraries to continue to develop as service institutions focusing on providing excellent service to library users. The study aimed to establish the users’ perceptions of librarians’ emotional intelligence at the Ultra-Modern and Information Center and Margaret Thatcher libraries, Kenya. The study employed correlation research design. The target population of the study was fifty seven thousand three hundred and fifty three (57, 353) respondents from the selected academic libraries. The sample size of the study was 92 and questionnaires were used for data collection from different categories of users in the selected academic libraries. Validity and reliability of the instruments was done through content and expert analysis and Cronbach alpha respectively. Descriptive statistics method was used to analyze data. The findings of the study established that emotional intelligence is an important aspect in gauging users’ satisfaction and service delivery improvement in academic libraries. The study concluded that librarians should be astute in reading, analyzing and understanding people and situations in order to get headway on the best approach for adequate and effective influence. Therefore librarians should learn and apply emotional intelligence competencies in their service delivery. The study recommended that for the university libraries to influence the librarians’ emotional intelligence, the top management should send the librarians to seminars, workshops, training sessions, assign them mentors and encourage them to help with policy formulationen_US
dc.identifier.citationChemulwo, M. J., Muthee, D. W., & Maina, C. K. (2020). Determining Users’ Perceptions of Librarians’ Emotional Intelligence at the MOI University and United States International University Libraries.en_US
dc.identifier.other10.26761/IJRLS.6.2.2020.1344
dc.identifier.urihttp://ir-library.ku.ac.ke/handle/123456789/25831
dc.language.isoenen_US
dc.publisherIJRLSen_US
dc.subjectPerceptionen_US
dc.subjectEmotional Intelligenceen_US
dc.subjectEmotionsen_US
dc.subjectAttitudeen_US
dc.subjectSocial Skillsen_US
dc.subjectCommunication Skillsen_US
dc.titleDetermining Users’ Perceptions of Librarians’ Emotional Intelligence at the Moi University and United States International University Librariesen_US
dc.typeArticleen_US
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