Impact of Integrated Mandatory E – Government on Public Service Kenya; Case of Siaya County Government
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Date
2023-08
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Kenyatta University
Abstract
Kenyan citizens have always needed and demanded better service in terms of service provision from their government. Through its ministries and agencies, the government has listened and adopted an integrated e-government system to aid technocrats in providing efficient and effective services. The Government of Kenya adopted and implemented IFMIS (Integrated Financial Management Information System), GHRIS (Government Human Resource Information System), plus IPPD (Integrated Payroll and Personnel Database), which are, Integrated e-government systems that have been in use in government agencies, parastatals, and ministries. These information systems amalgamated different government activities into single units, making the work of public servants easier. Adopting the e-government mentioned above is intended to cure the problems of maladministration, corruption, inefficiency, and ineffective service delivery to the people. The issues discussed above persist to date, necessitating this study. This research sought to examine the Impact of Integrated mandatory e-government in public service; Case of the Siaya County Government. It intended to establish the impact of IFMIS, GHRIS, and IPPD and outline the benefits and challenges of the software systems and how to mitigate them. This study adopted a descriptive survey design, in addition to a sample size of 108 drawn from the population. Seventy-one (71) individuals answered the questions in the questionnaire, representing a reaction frequency of sixty-six (66) percent. Data collection was done using a structured questionnaire, and SPSS software aided in data analysis. Outcomes of the research indicated that the dependent variables of this research had a substantial positive influence on adoption of e-government services in Kenya’s devolved system of governance. However, statistical modelling using the regression analysis while controlling for confounding variable presented that the dependent variables had a positive influence on the adoption of the e-Government. Given the outcomes of this research, it is recommended that County Government of Siaya need to enhance the dependant variables areas in the workplace in order to improve the adoption of e-Government by its staff.
Description
A Research Proposal Submitted to the School of Law, Arts and Social Sciences in Partial Fulfillment of the Requirements for the Award of the Degree of Master of Arts in Public Policy and Administration of Kenyatta University, August 2023.
Supervisor
John Kandiri