Organization Development and Performance of National Police Service in Nairobi Metropolitan Region, Kenya
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Date
2022
Authors
Awino, Philip Ouma
Journal Title
Journal ISSN
Volume Title
Publisher
Kenyatta University
Abstract
Police performance across the world has been a major concern as each police service
is expected to be efficient, effective, and responsive, and be customer friendly. These
have propelled various governments to initiate performance initiatives to realize their
missions and visions in their efforts to meet the stakeholders’ expectations. In this
endeavor, the Kenya Government has in the past years heavily invested in the National
Police Service, through the implementation of various performance initiatives aimed
at making it more effective, efficient responsive, and productive. However, the
National Police Service is still characterized by inefficiency, ineffectiveness, nonresponsiveness,
and poor customer service. This research sought to establish the effect
of organization development on the performance of the National Police Service in the
Nairobi Metropolitan region, Kenya. Specifically, the research sought to establish the
effect of organization development diagnosis, organization development action
planning, organization development intervention, and organization development
evaluation on National Police Service Performance. Moreover, the research sought to
establish the mediating effect of organizational health on the link between
organization development and performance of the National Police Service. The
research also sought to establish the moderating effect of environmental turbulence
on the relationship between Organization Development and National Police Service
performance. The main theory of the research was the Organization Development
Model. Other theories include organization developmental theory, action research
model, organization health model, and environmental turbulence model. The study
used a positivist paradigm and descriptive and explanatory research designs. The
study targeted 1111 senior staff in the National Police Service in Nairobi Metropolitan
Region, Kenya. Stratified proportionate random sampling techniques were used to
select 294 senior staff from five counties within the Nairobi Metropolitan Region.
Semi-structured questionnaires were used to collect both qualitative and quantitative
data. Validity and reliability of research instrument were undertaken using Cronbach
alpha and threshold of 0.7 was used whereas content, construct and face validity were
ensured. Descriptive and inferential statistics were used for data analysis. The
organization development diagnosis had a negative significant effect on the
performance of the National Police Service. On the other hand, organization
development action planning, organization development intervention, and
organization development evaluation all had a positive significant effect on the
performance of the National Police Service. This showed that all the components of
the organization development process have a significant effect on the performance of
the National Police Service. Also, it was established that organizational health had a
partial mediating effect on the relationship between organization development and the
performance of the National Police Service. In addition, the study established that
environmental turbulence as a moderating variable had no significant effect on the
relationship between organization development and performance of the National
Police Service. The Inspector General of Police should embrace organization
development as a process and strategy in the implementation of the policy initiatives
as well as embracing organization health as a critical component of enhancing
performance.
Description
A Thesis Submitted to the School of Business in Partial Fulfilment of the Requirements for the Award of the Degree of Doctor of Philosophy in Business Administration (Strategic Management) of Kenyatta University, April, 2022
Keywords
Organization Development, Performance, National Police Service, Nairobi Metropolitan Region, Kenya