Effects of internal control on sales performance in the retail industry in Kenya (a case study of the armed forces canteen organization)
Loading...
Date
2012
Authors
Omenge, Isaac Okemwa
Journal Title
Journal ISSN
Volume Title
Publisher
Kenyatta University
Abstract
The retail industry has cut-throat stiff competition as new entrants continue entering this
economic sector, thus AFCO's Board of management is mandated to formulate and
implement an efficient and effective system of internal control to enhance its sales
performance. Internal controls are bound to face inherent challenges which may deter AFCO
from achieving its objectives. The case study focused on the effects of internal control on
sales performance at AFCO'S headquarters in Moi Air Base (MAE), Nairobi. The main
objective of the study was to establish the role played by management in implementing an
efficient and effective system of internal control. The specific objectives were: To confirm
how prudent business practices enhance sales performance; to evaluate how an effective
supply chain management affects organization sales performance; to determine how
embracing current trends in Information technology enhance sales performance; to establish
how Internal Audit's role in risk management, control and-governance processes enhances
sales performance and to establish the role of sound corporate governance in enhancing an
organization's sales performance. The research was conducted through a census survey on the
target population. This research utilized descriptive survey design by administering
questionnaires and interviewing respondents. The questionnaire included both closed and
open ended questions and was self-administered. The target population was employees in
management level in Accounts, Internal Audit and Supplies departments at AFCO'S head
quarters in Moi Air Base (MAB) in Nairobi. Pre-testing of instruments was conducted at the
Accounts, Internal Audit and Supply departments. Data collected was analyzed using
descriptive statistics. Quantitative data was analyzed using tables and charts whereas
qualitative data was analyzed based on content analysis. Finally, data was presented using
frequency distribution tables, pie charts and bar graphs with the use of statistical software,
SPSS.
Description
Department of Accounting and Finance, 69p. 2012, HF 5429 .O4