Attributes of Quality of Accommodation Facilities and Room Capacity Utilization of 3-5 Star Hotels in Nairobi, Kenya
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Date
2018-12
Authors
Miricho, N. M
Adedipe, A.
Journal Title
Journal ISSN
Volume Title
Publisher
International Journal of Scientific Research and Management (IJSRM)
Abstract
There are specific quality requirements usually established in accordance with standards at either
government or private levels for hotel accommodation facilities. One of these basic requirements is high
quality of accommodation facilities which supposed to anchor room capacity utilisation of 3-5 star hotels
in Nairobi, Kenya. The attributes of quality of accommodation facilities comprised of room flooring,
decorations, bed and beddings, lightings and heating, comfort of bedroom, cleanliness, comfort of
bathroom, towels, furniture and furnishings, toiletries and amenities, space and ventilation of the rooms.
However, hotels with more accommodation quality attributes are likely to attract higher and better room
capacity utilisation. Therefore, the study sought to examine the relationship between quality of
accommodation facilities and room capacity utilisation of 3-5 star hotels in Nairobi, Kenya. The study
hypothesized that there is no significant relationship between quality of accommodation facilities and
room capacity utilisation of 3-5 star hotels in Nairobi, Kenya. The target population involved all the 3-5
star hotels in Nairobi, Kenya. A census of hotel general manager and front office managers consisting of
62 respondents was conducted through stratification of all the hotels. Questionnaire was used as
instruments for data collection with 91.9% response rate and the data collected were analyzed using
descriptive statistics to determine variable characteristics while Pearson correlation was used to establish
the pattern of relationship and association of the variables. Also, linear regression analysis was involved to
determine the level of significant and test hypothesis. The Pearson correlation result (r=-0.513, p=0.000)
indicated that quality of accommodation facilities had a strong positive relationship and association with
room capacity utilisation. The regression analysis coefficient R=0.791 and adjusted squared coefficient
R
2
=0.523 were recorded which implied that the study variables explained 52.3% of the variations of room
capacity utilisation. The regression model revealed comfort of bedroom, comfort of bathroom, cleanliness
and furniture, fittings/furnishings as the four attributes of quality of accommodation facilities that were
significant variable predictors of room capacity utilisation. The null hypothesis was rejected as there is
significant relationship between quality of accommodation facilities and room capacity utilisation. The
study concluded that an improvement in quality of accommodation facilities will cause positive significant
changes in room capacity utilisation. The study recommends improvement on comfort of bedroom,
comfort of bathroom, cleanliness as well as furniture, fittings/furnishings for better room capacity
utilisation of 3-5 star hotels in Nairobi, Kenya.
Keywords: Quality of facilities, room capacity utilisation, star rat
Description
A Research Article in the International Journal of Scientific Research and Management (IJSRM)
Keywords
Quality of facilities, Room capacity utilisation, Star rated hotels.
Citation
M.N. Miricho, A. Adedipe (2018) Attributes of Quality Accommodation, Facilities and Room Capacity Utilization of 3-5 Star Hotels in Nairobi, Kenya. International Journal of Scientific Research and Management vol 6 Issue 12 www.ijsrm.in ISSN (e) 2321-3418