Students’ Support Services for Virtual and Open Learning and Its Influence on Retention of Students in Kenya: A Case of Kenyatta University
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Date
2024-06
Authors
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Journal ISSN
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Publisher
Kenyatta University
Abstract
The following thesis explores the determinants of student retention within the
Virtual and Open Learning (VOL) program at Kenyatta University, focusing on
finalist postgraduate students. The study is framed within the context of increasing
demand for flexible and accessible higher education options, which has led to the
proliferation of VOL programs globally. Despite their growing popularity, these
programs face significant challenges related to student retention, which can
undermine their effectiveness and sustainability. The research problem addressed
in this study is the identification and analysis of factors influencing student
retention in the VOL program at Kenyatta University. The study examines the
impact of career guidance and counseling services, administrative support, tutoring
and mentoring services, and ICT infrastructure on student retention. It employs a
mixed-methods approach, integrating quantitative data from surveys with
qualitative insights from interviews to provide a comprehensive understanding of
the issues at hand. Key findings reveal that career guidance and counseling
services significantly influence student retention, with students valuing clear and
comprehensive support for their academic and career planning. Administrative
services also play a critical role, with effective complaint handling and
communication identified as areas needing improvement. Tutoring and mentoring
services are essential for student retention, particularly in enhancing tutor
responsiveness and support for independent study. Additionally, robust ICT
services are crucial for providing the flexibility and accessibility needed in a VOL
program, although challenges related to technical support and connectivity persist.
Based on these findings, the study concludes with several recommendations aimed
at improving student retention in the VOL program at Kenyatta University. These
include enhancing career guidance and counseling services, improving
administrative support mechanisms, strengthening tutoring and mentoring services,
and leveraging ICT for enhanced learning. By addressing these areas, Kenyatta
University can enhance student engagement, satisfaction, and retention rates,
ultimately promoting the success and effectiveness of its VOL program. Therefore,
the research contributes to the broader understanding of student retention in virtual
and open learning environments, offering practical insights for higher education
institutions seeking to optimize their support services and foster a culture of
academic success and inclusivity.
Description
A Thesis Submitted in Partial Fulfilment of the Requirement for the Award of the Degree of Doctor of Philosophy of Education (Economics of Education and Educational Planning) in the School of Education and Lifelong Learning of Kenyatta University, June 2024.
Supervisors
1. Norbert O. Ogeta
2. Peter Nyaga Muchanje