Hospitality Industry Employer’s Expectation of Employees’ Competences in Nairobi Hotels

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dc.contributor.authorKamau, Sarah W.
dc.contributor.authorWaudo, Judith N.
dc.date.accessioned2014-01-22T13:57:09Z
dc.date.available2014-01-22T13:57:09Z
dc.date.issued2012-04
dc.descriptionDOI: 10.5897/JHMT.11.022en_US
dc.description.abstractThe purpose of the study was to determine the expectations of hospitality industry employers on employees’ competences. The sample (106) was made up of Human Resource Managers (HRMs) Head of Departments (HODs) and employees. Results indicated a big differential on employers and employees’ expectations on communication skills, specific technical skills, computer, good work habits, customer service and self-discipline. The employees’ expectations were higher than that of the employer’s apart from conflict resolution and multi-skilling where the employers’ expectations were higher. In addition, there was a significant relationship between employer’s expectation of employee competences and the hotel classification. It is only in computer skills (p = 0.04) where there was no significant relationship. The findings suggested the establishment of hospitality industry standards which should be communicated to all employers, employees and training providers. The industry and training provider to be linked and both should embrace the use of updated management to be globally competitive.en_US
dc.identifier.citationJournal of Hospitality Management and Tourism Vol.3(4) , pp. 55–63 , April 2012en_US
dc.identifier.issn2141-6575
dc.identifier.urihttp://ir-library.ku.ac.ke/handle/123456789/8812
dc.language.isoenen_US
dc.publisherJournal of Hospitality Management and Tourismen_US
dc.subjectHospitality industryen_US
dc.subjectemployersen_US
dc.subjectexpectationsen_US
dc.subjectemployeesen_US
dc.subjectcompetenceen_US
dc.subjectskillsen_US
dc.subjectNairobi Hotelsen_US
dc.titleHospitality Industry Employer’s Expectation of Employees’ Competences in Nairobi Hotelsen_US
dc.typeArticleen_US
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