The Choice Cognition and Its Relationship with Job Satisfaction: A Case of Guest House Supervisors in Mombasa County, Kenya

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dc.contributor.authorKivuva, Alex Kyalo
dc.date.accessioned2022-06-06T08:28:45Z
dc.date.available2022-06-06T08:28:45Z
dc.date.issued2020
dc.descriptionA Research Article in the International Tourism and Hospitality Journal (ITHJ)en_US
dc.description.abstract‘Choice’ which is also known as ‘self-determination’ connotes autonomy in decision making in the workplace. Choice is a critical element of work for guest house supervisors. Guest houses have a bigger percentage of untrained staff, in comparison with the large star-rated hotels. For staff who have some hospitality training, they are usually recruited as supervisors. Despite this fact, managers and owners of guest houses tend to dictate every operation in their establishments. This has subsequently led to low employee empowerment, which has been a major source of job satisfaction. This study sought to explore the influence of the choice cognition of psychological empowerment on job satisfaction of guest house supervisors. This study adopted a descriptive survey research design, focusing on the seventy-six registered guest houses in Mombasa County. Census was utilised where all the supervisors of the registered guest houses in the county were included in the study. A semi-structured questionnaire was used in the collection of data. Pearson correlation coefficient and linear regression were used to establish the relationship between the study variables. Results of the study revealed that there existed a positive and significant influence (p< 0.05) of the choice tenet of psychological empowerment on job satisfaction (r= 0.734) of guest house supervisors in Mombasa County. This study would be crucial to guest house owners and managers who would be able to formulate and implement ‘choice’ strategies for their supervisors and other staff. In addition, it will be helpful to organizations such as Kenya National Chamber of Commerce and Industry, Federation of Kenyan Employers, Kenya Association of Hotelkeepers and Caterers and Pubs Entertainment and Restaurant Association of Kenya in sensitizing their members on the importance of ensuring that employees have autonomy in making decisions (choice) concerning their work rolesen_US
dc.identifier.citationKivuva, A. K. The Choice Cognition and Its Relationship with Job Satisfaction: A Case of Guest House Supervisors in Mombasa County, Kenya.en_US
dc.identifier.issn2616-518X
dc.identifier.issn2616-4701
dc.identifier.urihttp://ir-library.ku.ac.ke/handle/123456789/23798
dc.language.isoenen_US
dc.publisherInternational Tourism and Hospitality Journalen_US
dc.subjectChoiceen_US
dc.subjectPsychological Empowermenten_US
dc.subjectJob Satisfactionen_US
dc.subjectGuest housesen_US
dc.subjectSupervisorsen_US
dc.titleThe Choice Cognition and Its Relationship with Job Satisfaction: A Case of Guest House Supervisors in Mombasa County, Kenyaen_US
dc.typeArticleen_US
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