Hotel Facilities’ Management Practices and Employee Performance in Kenya
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Date
2022
Authors
Were, Simon O
Maranga, Vincent N
Journal Title
Journal ISSN
Volume Title
Publisher
Taylor \& Francis
Abstract
This study investigated the efficacy of hotel facilities’ management practices on employee performance.
A descriptive research survey was applied, while the study area was Nairobi County. The sampling techniques applied
were a census, stratified, purposive and simple random sampling which gave a sample size of 144 employees. Study
results show that sufficient lighting to allow ease of working and moving around safely gave the highest mean value
among maintenance management factors (3.95), while work surfaces and head-height beams yielded the highest mean
(3.95) among hotel workplace design factors. Nonetheless, health and safety had the majority (40%) of respondents
among the hotel facilities regulations and standards. Finally, hotel maintenance management gave the greatest
contribution in the relationship between hotel facilities management practices and employee performance (Β = 0.572,
t = 4.637, p < 0.001), while hotel workplace design gave the least contribution (B = −0.299, t = −2.576, p = 0.011).
Description
Article
Keywords
engineering, equipment, lodging, machinery, maintenance, property management
Citation
Were, S. O., & Maranga, V. N. (2022). Hotel facilities’ management practices and employee performance in Kenya. Research in Hospitality Management, 12(2), 125-131.