Application of mobile phone in crime prevention within Central division, Nairobi city County
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Date
2017-08
Authors
Wambugu, Paul M.
Journal Title
Journal ISSN
Volume Title
Publisher
Kenyatta University
Abstract
ABSTRACT
The study sought to establish application of mobile phones applications by police officers in
crime prevention in Central Police Division, Nairobi City County. Application of mobile
phone in the police service is underutilized making the organization not to fully benefit from
its usage. Understanding use of mobile phone applications by the police officers may assist
the organization in crime prevention efforts. Due to its ability to engage consumers in a
timely and direct manner at low costs, mobile phone applications are relevant for the police
organization. The study was guided by the Mobile Technology Acceptance Model (M-TAM)
as the success of the mobile phone implementation depends on perceived usefulness (PU) and
perceived ease of use (PEOU).The targeted population in this study was police officers
serving at Central Division of Nairobi County (782). A sample of 155 police officers was
recruited using random stratified sampling procedure for this study. Questionnaires were used
for data collection for both qualitative and quantitative data. Qualitative data was coded and
analysed thematically after interpretation of theme while descriptive data was analysed using
descriptive statistics by use of Statistical Package for Social Sciences (SPSS version 20.0).
Mobile phone was found to be effective tool in prevention of crime in Nairobi Central.
Mobile phone applications such as Facebook, Whatsapp, Twitter, emails and short text
messages were found through adapted technology acceptance model (TAM) as to effectively
contribute to crime prevention based on respondents’ perspective. Police effort to use mobile
technology was found to have significant effects on crime prevention. Based on these
findings, the study recommends development of customised police mobile phone applications
and enhancement of applications use through capacity building among police officers.
Description
Project report submitted to the school of security diplomacy and peace studies in partial fulfillment of the requirements for the award of Master of Arts Degree in leadership and security management Kenyatta University. August, 2017