Quality Management Practices as Correlates of Students’ Performance in Technical and Vocational Education and Training Institutions in Kiambu County, Kenya
| dc.contributor.author | Mwangi, Bernard Kuhaka | |
| dc.date.accessioned | 2025-07-24T08:45:30Z | |
| dc.date.available | 2025-07-24T08:45:30Z | |
| dc.date.issued | 2025-02 | |
| dc.description | A Research Project Submitted in Fulfillment of the Requirements for the Award of the Degree of Master of Education (Educational Administration) in the School Of Education and Lifelong Learning of Kenyatta University, February, 2025 Supervisor; 1.Peter Nyaga Muchanje | |
| dc.description.abstract | The Quality Management Concept has generated interest from different stakeholders in the education sector. The performance of TVET institutions is closely related to the management practice that is employed by the institution's leadership. The Quality Management Practices in the institution are set and controlled by the principals and directly affect the students’ academic performance. However, the practices adopted in these institutions have not improved the academic performance of the students. The performance of students in these institutions has been poor as proved by their results in Kenya National Examinations Council (KNEC) examinations. Additionally, the modular completion rate in TVET has been low, averaging 72.62% as compared to the global average of 82.13%. In Kiambu County, the average completion rate is 65% which is below the national average of 70%. This study aimed to establish the extent to which the Quality Practices implemented in the TVET institutions could be associated with the academic performance of the students. The study was conducted in Kiambu County and the objectives were; to determine the correlation between management’s commitment to quality management practices and students' performance in TVET institutions, to establish the relationship between employee involvement in Quality Management Practices and student performance in TVET institutions and to determine the relationship between customer focus and student performance in TVET institutions. The study was founded on the Kaizens’ theory of continuous improvement. Correlational research design was used to determine the relationship between the Quality Management Practices implemented on the students’ academic performance at the TVET institutions. The research study focused on a population of 5285 respondents which included 45 principals of TVET public institutions, 45 examination officers, 145 heads of departments, 250 trainers and 4800 students sampled across the 45 TVET public institutions. The Institutions were categorised as the Vocational Training Centres (VTCs), the Technical and Vocational Colleges (TVCs), and National Polytechnics (NPs). Nine institutions were selected through a stratified random sampling technique. Simple random sampling was used to select a sample of 578 respondents among heads of departments, and examination officers in the selected institutions. Questionnaires were the primary data collection tools. The Statistical Package for Social Sciences (SPSS) software was used to code and analyse the collected data. Frequencies, means, standard deviations, and percentages were used to represent data. The Pearson correlation coefficient was used to determine the strength and direction of the relationship between the variables. The study revealed a strong positive correlation between management commitment 0.696 (p < 0.05), employees' involvement 0.772(p<0.05) and customer focus 0.697(p < 0.05) with the student’s academic performance in these TVET institutions. The study concluded that a committed management team, involving employees in the management of the institutions, and customer focus have a strong positive significant influence on students’ performance in TVET institutions in Kiambu County. This study therefore recommended that TVET institutions in Kiambu County prioritize strategies to enhance management commitment, promote employee involvement, and strengthen customer focus. By addressing these areas, TVET institutions can optimize their performance by meeting students' and other stakeholders' needs | |
| dc.description.sponsorship | Kenyatta University | |
| dc.identifier.uri | https://ir-library.ku.ac.ke/handle/123456789/30782 | |
| dc.language.iso | en | |
| dc.publisher | Kenyatta University | |
| dc.title | Quality Management Practices as Correlates of Students’ Performance in Technical and Vocational Education and Training Institutions in Kiambu County, Kenya | |
| dc.type | Thesis |