User Information Needs and Reference Services Satisfaction at Selected Federal Universities Libraries in North-Eastern Nigeria
Loading...
Date
2022
Authors
Bukar, Inuwa
Kimani, Grace Wambui
Namande, Wekalao
Journal Title
Journal ISSN
Volume Title
Publisher
European Centre for Research Training and Development
Abstract
One of the most important criteria for assessing a library is the level of
satisfaction its users express with the service they get. The extent to which the library is able
to anticipate user needs and integrate such predictions into collection development is a crucial
aspect in influencing the level of satisfaction users have with the library's service. As a general
concept, "user satisfaction" refers to how satisfied users are with a service or product they
have used; as a more specific term, "library user satisfaction," it is used to describe how happy
library patrons are with the library's collection and services. The study used a descriptive
survey technique with a sample size of 288 postgraduate students randomly selected from four
different Federal Universities in Northeast Nigeria. The data was collected by closed-ended
questionnaire, and the resulting psychometrics include a CRV=1 and r-coefficient of 0.83.
Frequency counts and percentages, together with chi-square tests at the 0.05 significance level,
were used to examine the data. The study established that graduate students asked reference
librarians for the same types of information but were dissatisfied with the level of service they
received from librarians at their respective institutions. The results reveal a linear correlation
between all the factors; therefore, it stands to reason that the chosen universities have the same
information needs and levels of user satisfaction.
Description
article
Keywords
user satisfaction, library, reference librarian, reference service, graduate students
Citation
Inuwa Bukar, Grace Wambui Kimani and Wekalao Namande (2022) User Information Needs and Reference Services Satisfaction at Selected Federal Universities Libraries in North-Eastern Nigeria, International Journal of Library and Information Science Studies, Vol.8, No.3, pp.24-33