Guest House Supervisors’ Meaning Cognition and Its Influence on Job Satisfaction in the Context of Mombasa County, Kenya
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Date
2019
Authors
Kivuva, Alex Kyalo
Pepela, Anthony Wekesa
Nzioka, Anthony Wekesa
Journal Title
Journal ISSN
Volume Title
Publisher
African Journal of Hospitality, Tourism and Leisure
Abstract
The alignment between an employee’s work role and his/her beliefs, attitudes, values and behaviours
(meaning) are critical human resource issues in guest house operations. This is because, compared to
classified hotels, guest houses have a larger percentage of untrained personnel. For those with hospitality
training, they are usually recruited as supervisors. This notwithstanding, the owners of guest houses tend
to dictate and control almost all the operations, thus lowering employee empowerment; a major source of
job satisfaction. This study sought to determine the influence of meaning, a dimension of psychological
empowerment, on job satisfaction of guest house supervisors. A descriptive survey study design,
focusing on the seventy-six registered guest houses in Mombasa County was used. The study utilized
census, where all the supervisors in all the registered guest houses in Mombasa County were included.
Primary data was collected through a semi-structured questionnaire. Pre-testing was done in three guest
houses and the remaining seventy-three were included in the study. Data was analysed by means,
percentages and standard deviations. Pearson correlation coefficient and linear regression were used to
establish the relationship between the study variables. Findings revealed that there existed a positive and
significant influence (p< 0.05) of meaning on job satisfaction (r= 0.765). This study could well be of critical
importance to guest house entrepreneurs and managers who would be able to formulate and implement
empowerment strategies for their supervisors and other staff. In addition, it will be helpful to organizations
such as the Kenya National Chamber of Commerce and Industry, the Federation of Kenyan Employers,
the Kenya Association of Hotelkeepers and Caterers and Pubs Entertainment and Restaurant Association
of Kenya, in sensitizing their various members on the importance of aligning employee’s work roles to
their beliefs, attitudes, values and behaviours.
Description
Article
Keywords
Meaning, Psychological Empowerment, Job Satisfaction, Supervisors, Guesthouse
Citation
Kivuva, A. K., Pepela, A. W., & Nzioka, A. M. (2019). Guest house supervisors’ meaning cognition and its influence on job satisfaction in the context of Mombasa County, Kenya. African Journal of Hospitality, Tourism and Leisure, 8(3), 1-10.