MST-School of Hospitality, Tourism and Leisure Studies
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This collections contains bibliographic information and abstracts of Master theses and dissertation in the School of Hospitality and Tourism held in Kenyatta University Library
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Influence of Service Convenience on Guest Loyalty among Hotels in Murang’a County, Kenya
(Kenyatta University, 2023)Establishments providing services to clients operate in a business atmosphere characterized by rivalry for the existing and potential market share. To survive and grow in such an environment, service organizations must ... -
Hygiene Practices and Customers Satisfaction in Restaurants of Registered Hotels in Kano State, Nigeria
(Kenyatta University, 2023)People expect good-quality food with an adequate level of hygiene when they spend money on meals away from home to avoid food-related diseases. Previous studies revealed that cases of food poisoning are found everywhere ... -
Role of international celebrity event hosting on tour firms performance in Nairobi city county, Kenya
(Kenyatta university, 2022-10)Events are crucial for development of destinations across different parts of the world since they possess important social, cultural, and economic outputs. International celebrity events provide additional destination ... -
Role of International Celebrity Event Hosting on Tour Firms Performance in Nairobi City County, Kenya
(Kenyatta University, 2022)Events are crucial for development of destinations across different parts of the world since they possess important social, cultural, and economic outputs. International celebrity events provide additional destination ... -
Role of Cultural Diversity in Influencing the Destination Brand Equity of Mombasa County, Kenya
(Kenyatta University, 2022)Cultural diversity branding is becoming a new approach in marketing the tourism sector. This emphasizes the branding of the destination image. In the Tourism sector, multicultural conditions are getting vast resources to ... -
Role of Workplace Stressors on Performance of Frontline Employees in 3 To 5 Star Rated Hotels in Nairobi City County, Kenya
(Kenyatta University, 2022)Hotel industry has positively impacted the economy of most countries in the world. However, frontline employees in the hotel industry face challenges which affect their performance.The general objective of the study was ... -
Risk Exposure and Management Strategies as Determinants of Customers’ Satisfaction in Selected Golf Clubs within Nairobi City and Kiambu Counties, Kenya.
(Kenyatta University, 2022)Risks have been reported to hamper operation and customer satisfaction in various service-based organizations. In golf clubs, the main objectives are to enhance quality and safe services and facilities, which in turn satisfy ... -
Influence of Peer to Peer and Budget Hotel Demand on Choice of Accommodation in Nairobi City County, Kenya
(Kenyatta University, 2021)There has been a rivalry between Airbnb and the hotel industry across the world, which has mostly been on media fronts. The battle between Airbnb and budget hotels has been reported in many countries. Airbnb has been ... -
Influence of Sales Control in Food and Beverage Service on Financial Performance of Classified Restaurants in Nairobi City County, Kenya
(Kenyatta University, 2022)Food and beverage service control in hotels and restaurants is set to ensure that there is no loss of assets. Therefore, any variances in control of food and beverage services in classified restaurants require evaluation ... -
Role of Human Resource Management Practices in Developing Organizational Resilience in Star-Rated Hotels in Nairobi City County, Kenya
(Kenyatta University, 2022)Hotel management suffers various disruptive events globally in the like of natural disasters, terrorism, criminal activities, employee errors, negligence and accidents. Dynamism and disruptions are inevitable for those ... -
Influence of Stakeholders' Engagement on Sustainability of the Hospitality and Tourism Industry in Kakamega County, Kenya.
(Kenyatta University, 2022)Tourism is currently among the world’s fastest-growing segments of the economy that deal with emerging opportunities and challenges of the global competitive market. Issues of coordination, collaboration and the role of ... -
Housekeeping Service Quality and Guest Satisfaction in Selected Star Rated Hotels in Nairobi City County, Kenya
(Kenyatta University, 2019)The major contributors to guest patronage in a hospitality organization are the standards of cleanliness and quality of services offered. In Kenya, despite the knowledge, set rules and guidelines of housekeeping practice, ... -
Organizational Culture Orientations and Employee Turnover among 18-Holes Private Members Golf Clubs within Nairobi City County - Kenya
(Kenyatta University, 2021)In a conference presentation by National Club Association Southwest Regional Conference, it asserted that the golf clubs will continue to encounter difficulties in acquiring and retaining the right employees. Clubs often ... -
Influence of Customer Cultural Orientation on Service Quality Expectations among 3-5 Star Hotels in Nairobi County, Kenya
(Kenyatta University, 2021)In today's globalized world, social and cultural diversity is a difficult problem faced by people and businesses. As an impact of globalization, the reduction of global cultural borders requires that international managers ... -
Influence of Customer Cultural Orientation on Service Quality Expectations among 3-5 Star Hotels in Nairobi County, Kenya
(Kenyatta University, 2021)In today's globalized world, social and cultural diversity is a difficult problem faced by people and businesses. As an impact of globalization, the reduction of global cultural borders requires that international managers ...
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Influence of Service Convenience on Guest Loyalty among Hotels in Murang’a County, Kenya
(Kenyatta University, 2023)Establishments providing services to clients operate in a business atmosphere characterized by rivalry for the existing and potential market share. To survive and grow in such an environment, service organizations must ... -
Hygiene Practices and Customers Satisfaction in Restaurants of Registered Hotels in Kano State, Nigeria
(Kenyatta University, 2023)People expect good-quality food with an adequate level of hygiene when they spend money on meals away from home to avoid food-related diseases. Previous studies revealed that cases of food poisoning are found everywhere ... -
Role of international celebrity event hosting on tour firms performance in Nairobi city county, Kenya
(Kenyatta university, 2022-10)Events are crucial for development of destinations across different parts of the world since they possess important social, cultural, and economic outputs. International celebrity events provide additional destination ... -
Role of International Celebrity Event Hosting on Tour Firms Performance in Nairobi City County, Kenya
(Kenyatta University, 2022)Events are crucial for development of destinations across different parts of the world since they possess important social, cultural, and economic outputs. International celebrity events provide additional destination ... -
Role of Cultural Diversity in Influencing the Destination Brand Equity of Mombasa County, Kenya
(Kenyatta University, 2022)Cultural diversity branding is becoming a new approach in marketing the tourism sector. This emphasizes the branding of the destination image. In the Tourism sector, multicultural conditions are getting vast resources to ... -
Role of Workplace Stressors on Performance of Frontline Employees in 3 To 5 Star Rated Hotels in Nairobi City County, Kenya
(Kenyatta University, 2022)Hotel industry has positively impacted the economy of most countries in the world. However, frontline employees in the hotel industry face challenges which affect their performance.The general objective of the study was ... -
Risk Exposure and Management Strategies as Determinants of Customers’ Satisfaction in Selected Golf Clubs within Nairobi City and Kiambu Counties, Kenya.
(Kenyatta University, 2022)Risks have been reported to hamper operation and customer satisfaction in various service-based organizations. In golf clubs, the main objectives are to enhance quality and safe services and facilities, which in turn satisfy ... -
Influence of Peer to Peer and Budget Hotel Demand on Choice of Accommodation in Nairobi City County, Kenya
(Kenyatta University, 2021)There has been a rivalry between Airbnb and the hotel industry across the world, which has mostly been on media fronts. The battle between Airbnb and budget hotels has been reported in many countries. Airbnb has been ... -
Influence of Sales Control in Food and Beverage Service on Financial Performance of Classified Restaurants in Nairobi City County, Kenya
(Kenyatta University, 2022)Food and beverage service control in hotels and restaurants is set to ensure that there is no loss of assets. Therefore, any variances in control of food and beverage services in classified restaurants require evaluation ... -
Role of Human Resource Management Practices in Developing Organizational Resilience in Star-Rated Hotels in Nairobi City County, Kenya
(Kenyatta University, 2022)Hotel management suffers various disruptive events globally in the like of natural disasters, terrorism, criminal activities, employee errors, negligence and accidents. Dynamism and disruptions are inevitable for those ... -
Influence of Stakeholders' Engagement on Sustainability of the Hospitality and Tourism Industry in Kakamega County, Kenya.
(Kenyatta University, 2022)Tourism is currently among the world’s fastest-growing segments of the economy that deal with emerging opportunities and challenges of the global competitive market. Issues of coordination, collaboration and the role of ... -
Housekeeping Service Quality and Guest Satisfaction in Selected Star Rated Hotels in Nairobi City County, Kenya
(Kenyatta University, 2019)The major contributors to guest patronage in a hospitality organization are the standards of cleanliness and quality of services offered. In Kenya, despite the knowledge, set rules and guidelines of housekeeping practice, ... -
Organizational Culture Orientations and Employee Turnover among 18-Holes Private Members Golf Clubs within Nairobi City County - Kenya
(Kenyatta University, 2021)In a conference presentation by National Club Association Southwest Regional Conference, it asserted that the golf clubs will continue to encounter difficulties in acquiring and retaining the right employees. Clubs often ... -
Influence of Customer Cultural Orientation on Service Quality Expectations among 3-5 Star Hotels in Nairobi County, Kenya
(Kenyatta University, 2021)In today's globalized world, social and cultural diversity is a difficult problem faced by people and businesses. As an impact of globalization, the reduction of global cultural borders requires that international managers ... -
Influence of Customer Cultural Orientation on Service Quality Expectations among 3-5 Star Hotels in Nairobi County, Kenya
(Kenyatta University, 2021)In today's globalized world, social and cultural diversity is a difficult problem faced by people and businesses. As an impact of globalization, the reduction of global cultural borders requires that international managers ... -
Influence of Strategic Orientation on Performance of Public Owned Hotels in Kenya
(Kenyatta University, 2021)Firm’s strategic orientation enables a firm to develop optimal performance and sustain competitiveness in the market. Publicly owned hotels have however been faced with many challenges which affects their performance. These ... -
Impediments to Education Access Andretention in Public Secondary Schools in Tana River County, Kenya
(Kenyatta University, 2021)Destination competitiveness and factors that influence it has attracted interest among researchers recently. Among them is place identity which to date there exists no place brand identity that is universally accepted. The ... -
Influence of Place Identity on Destination Competitiveness of Machakos Sub-County; Machakos County, Kenya
(Kenyatta University, 2021)Destination competitiveness and factors that influence it has attracted interest among researchers recently. Among them is place identity which to date there exists no place brand identity that is universally accepted. The ... -
Biodiversity Conservation Factors Influencing Wildlife Tourism at Oljogi Conservancy in Laikipia County, Kenya
(Kenyatta University, 2021)Wildlife-based tourism generates significant cash that can be utilized to fund ecological efforts. The focus of this research was to look at the biodiversity conservation factors that influence wildlife tourism at Oljogi ... -
Food and Beverage Training and Entrepreneurial Engagement among Diploma Graduates from Tertiary Institutions in Nairobi City County, Kenya
(Kenyatta University, 2021)Entrepreneurship is recognized as a beacon of business start-ups. It drives individuals to realize their synergy, visualize and strategize / focus towards entrepreneurial path. It is a vibrant process aimed at creating ...
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