The Mediating Role of Welfare on the Relationship between University Catering Employee’s Pride and Loyalty in Nairobi City County, Kenya

Abstract

The study sought to explore the mediating role of welfare on the relationship between catering workers pride and loyalty between public and private universities in Nairobi City County, Kenya. The interrelationship between the welfare variables was measured using multiple liner regressions while 2-tailed person product moment correlation was used to establish the relationship between workers pride and loyalty of catering employees. Student’s T-Test was used to carry out the hypothesis testing. A descriptive research design was used as it is timely, cheap and accurate. The study was carried out in 5 out of 46 University campuses in Nairobi City County accredited to operate in Kenya by the Commission for the University Education. The study targeted 300 University catering employees in Nairobi City County, Kenya. A sample size of 189 respondents was obtained using the Israel’s (1992) sample size calculation formulae. Simple random sampling was used to select the 5 study areas while stratified sampling procedure was used to select the 189 individual respondents of the study. Questionnaires with both open and closed ended questions were used to collect the primary data. A pre-test of 30 questionnaires whose results not included in this study was carried in one of the university campus. Out of 189 questionnaires distributed, 152 were fully filled and returned giving a response rate of 80.42% which is adequate for analysis. The findings of the study showed that, there is a moderate significant positive relationship between work-in-pride (0.60) and employee’s loyalty.