Electronic Banking and Accessibility of Financial Services in Commercial Banks: Theoretical and Empirical Literature Review
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Date
2017-10
Authors
Gichuki, Joseph Muthee
Jagongo, Ambrose
Journal Title
Journal ISSN
Volume Title
Publisher
Research Publish Journals
Abstract
The Kenya 2030 vision for financial services aims at creating a vibrant and globally competitive financial
sector that will create jobs and promote high levels of savings to finance the country’s overall investment needs.
Electronic banking has influenced the provision of financial services in the world. It has enabled faster and
efficient provision of financial services. Even though it has many advantages, electronic banking has its share of
challenges such as security of accounts, access to the internet, technological failure, financial and technological
literacy and regulatory challenges. This paper presents the background knowledge about electronic banking and
accessibility of financial services by commercial banks. It then discusses the problem statement which includes the
challenges faced by commercial banks in provision of financial services using electronic banking in Kenya. The
paper progresses to review the theoretical and empirical literature in support of the title. It concludes by
presenting findings of a benchmark case study done in Ghana on the effects of electronic banking on financial
services and similar studies which are related to this study under findings and conclusion. Subsequently the paper
provides insight for further research to be carried out under this area through providing a platform to research
under conclusion and recommendations.
Description
Research Article
Keywords
Commercial Banks and Technology, Electronic Banking, Financial Services
Citation
International Journal of Management and Commerce Innovations, Vol. 5, Issue 2, pp: (818-828), Vol. 5, Issue 2, pp: (818-828), 2018