The effect of total quality management on financial performance case of Kenya Utalii college
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Date
2012
Authors
Geteria, Alvin Ndwiga
Journal Title
Journal ISSN
Volume Title
Publisher
Kenyatta University
Abstract
The general objective of the study was to determine the effects of successful
implementation of Total Quality Management (TQM) on the financial performance of
Kenya Utalii College and the critical success factors of TQM implementation. This study
was to specifically determine the critical success factors for successful TQM
implementation in Kenya Utalii College. Further, it was to determine the effect of
successful implementation of TQM on the financial performance of the College. This
study sought for the challenges and benefits of successful implementation of TQM
therein. It contained reviewed literature from several authors of TQM and their
contribution thereto. The study targeted the staff of Kenya Utalii College and adopted
descriptive research design for the purpose of giving accurate and specific information on
various aspects of TQM studied. The population of the study consisted of Kenya Utalii
College staff only. A census was carried out on 6 management staff and 26 heads of
departments, while a simple random sampling procedure was used to select a sample size
from the 590 operational staff. The primary instrument for data collection was a
structured questionnaire for easy coding and analysing. The collected data was edited,
coded and tabulated. Analysis of data was done using descriptive statistical methods in
particular correlation analysis, frequency tables, Pie Charts and percentage among others.
The study aimed at giving value not only to Kenya Utalii College, but also to
governmental and non-governmental institutions, the hotel industry, students of TQM and
the general public.
Description
Department of Accounting and Finance, 56p. 2012, HD 62.15 .G4