The effect of total quality management on financial performance case of Kenya Utalii college

Abstract

The general objective of the study was to determine the effects of successful implementation of Total Quality Management (TQM) on the financial performance of Kenya Utalii College and the critical success factors of TQM implementation. This study was to specifically determine the critical success factors for successful TQM implementation in Kenya Utalii College. Further, it was to determine the effect of successful implementation of TQM on the financial performance of the College. This study sought for the challenges and benefits of successful implementation of TQM therein. It contained reviewed literature from several authors of TQM and their contribution thereto. The study targeted the staff of Kenya Utalii College and adopted descriptive research design for the purpose of giving accurate and specific information on various aspects of TQM studied. The population of the study consisted of Kenya Utalii College staff only. A census was carried out on 6 management staff and 26 heads of departments, while a simple random sampling procedure was used to select a sample size from the 590 operational staff. The primary instrument for data collection was a structured questionnaire for easy coding and analysing. The collected data was edited, coded and tabulated. Analysis of data was done using descriptive statistical methods in particular correlation analysis, frequency tables, Pie Charts and percentage among others. The study aimed at giving value not only to Kenya Utalii College, but also to governmental and non-governmental institutions, the hotel industry, students of TQM and the general public.