MST-Department of Management Science

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Browsing MST-Department of Management Science by Subject "Aviation industry"

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    Project Management Capabilities and Sustainability of Passenger Terminals of Aviation Industry in Nairobi Metropolitan, Kenya
    (Kenyatta University, 2023-11) Simiyu, Ndamwe Tsuma; Josephat Kyalo
    The competition in passenger terminal projects in the aviation industry has become highly intense. These has resulted in creating different types of obstacles for these projects. For instance, meeting passengers' comfort is increasingly becoming a competitive factor for airports. Passenger terminals seek to achieve the social dimension of sustainability by achieving the general satisfaction of passengers for the design treatments adopted in the terminal providing a distinctive experience in line with the requirements of the era, in terms of attractiveness, local culture and community values as well as achieving the comfort of the level and speed of service delivery. Failing to keep pace with demand will mean deteriorating congestion and the threat of delay in countless parts of the overall aviation industry. The goal of terminals is providing information to passengers, where and when they need it. Each service point, from check-in through security check to boarding. The aim of an airport terminal is to capitalize on the efficiency of the incoming and outbound flows of passengers. Automation and digitalization to adhere to rapidly changing regulations and travel requirements are crucial to give passengers the confidence and control to travel efficiently and reduce processing times to acceptable levels. Passenger terminal projects now require to invest large amounts of resources in marketing and promotion activities to attract more and more customers. Jomo Kenyatta International Airport (JKIA)and Wilson Airport within Nairobi metropolitan being the network hub in the region, have created considerable impacts on the traffic handled by these airports. The importance of Nairobi metropolitan airports is in their centrality as an origin and destination gateway to a surrounding region and its intermediary within the region as an interchange between different regions. This implies that the upgrading and expansion of terminals as well as airside facilities was an urgent requirement to meet the current demand and provide for future growth. The general objective is to investigate the relationship between Project Management capabilities on Sustainability of Passenger Terminals of Nairobi metropolitan, Kenya. The specific objectives of the study were to establish the effect of stakeholder participation and involvement, management skills, budget allocation and staff training on sustainability of passenger terminals in Nairobi metropolitan. For the present study, pilot study will be done in Nairobi Metropolitan, Kenya. The researcher has adopted both quantitative and descriptive research design approach focusing on general assumptions applicable to the aviation industry. The sample size for the present study is 80 respondents comprising of key stakeholders, board committee members, operational staffs working in the project, and project managers. The sample that was used in the study was selected using purposive sampling besides stratified simple random sampling procedure. Data was collected via structured questionnaire, which constituted of closed questions through 'drop-and-pick later' process and face-to-face self-administered questionnaires. Descriptive and Multiple regression analysis was applied for the presentation of data. The study was done between May and June 2023.The study revealed that that management skills have a significant influence on sustainability of passenger terminals of aviation industry (β=0.249; p<0.05). This can mean that one-unit increase in management skills positively increases sustainability of Passenger terminals of aviation industry by 0.249 units. Secondly, budget allocation has a significant influence on sustainability of passenger terminals of aviation industry (β=0.447; p<0.05. Furthermore, stakeholder participation (β=0.173) and staff training (β=0.184) significantly influence sustainability of passenger terminals of aviation industry. The study concludes that the sustainability of passenger terminals may be improved through management skills in project monitoring, control, and assessment. Second, better planning and budgeting could help managers strengthen the financial viability of their projects. Thirdly, integrating stakeholders in the project's advisory, decision-making, and communication processes will have an impact on its sustainability. Training has been shown to specifically increase leadership potential, management career development, and employee motivation. The study recommends that the ability to inspire and motivate teams is the first of several crucial leadership traits for project managers. Second, leadership must concentrate on limiting overall spending and minimizing the financial costs of budgeting management if programs are to be sustained. Project managers, who should also address concerns in high-impact areas and present benefits to each stakeholder group, should perform stakeholder analysis. Finally, projects should concentrate on elements like staff retraining that aims to improve their performance skills. It has been demonstrated that training explicitly increases employee commitment as well as career development.