Browsing by Author "Wachira, Jane Wanjiku"

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    Enterprise Resource Planning Adoption and Performance of Selected Manufacturing Companies in Nairobi City County, Kenya
    (Kenyatta University, 2024-07) Wachira, Jane Wanjiku; Kyalo, Josphat
    This study aims to address the limited understanding of the factors that enable or challenge ERP adoption beyond the initial implementation in manufacturing firms in Kenya. The study’s specific objectives are as follows; to determine the influence of user satisfaction, systems infrastructure, ERP post-implementation support and data security on the performance of manufacturing companies in Nairobi County, Kenya. The study is guided by five theories: Technology Acceptance Model, ADKAR Change Model, Kotter’s Change Model, Illusion of Control Theory, and the Cognitive Fit Theory. The study targeted a population of 1300 staff from multiple departments in 40 selected manufacturing firms in Nairobi County who have had an ERP system for at least 10 years. A sample of 130 respondents was utilized, with stratified sampling enabling the random selection of ERP super users from different departments and various organizations. The findings indicate that user satisfaction (β=0.326; p<0.05) and system infrastructure (β=0.132; p<0.05) both have a significant effect on Performance of Manufacturing Companies. Similar observation was made with Management Support (β=0.520; p<0.05) and data security (β=0.091; p<0.05) that they both have a substantial effect on Performance of Manufacturing Companies. The study concluded that one of the most important steps in improving an organization's performance is including its users in new ERP implementations and adaptations. The study recommends that users in organizations need constant training and involvement on matters related to ERP implementation in order to enhance performance.
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    Enterprise Resource Planning Utilisation and Performance of Selected Manufacturing Companies in Nairobi City County, Kenya
    (Kenyatta University, 2025-02) Wachira, Jane Wanjiku
    The optimal functionality of the Enterprise Resource Planning systems remains to be an issue of great importance in organizations. Enterprise resource planning (ERP) is an inherently crucial component of official manufacturing processes and the achievement of proper resource utilization. Current expectations surrounding the manufacturing sector have been of its significant contributions to Kenya’s GDP. However, this industry constantly fails to meet these performance goals, despite multiple organizations having adopted technological innovations, including ERP, to facilitate efficient production. The main problem that this study aimed at addressing is that there is a limited understanding of the factors that enable or challenge ERP adoption beyond the initial implementation in manufacturing firms in Kenya. The study’s specific objectives were as follows; to determine the influence of user satisfaction, systems infrastructure, ERP post-implementation support and data security on the performance of manufacturing companies in Nairobi County, Kenya. The study was guided by five theories: Technology Acceptance Model, ADKAR Change Model, Kotter’s Change Model, Illusion of Control Theory, and the Cognitive Fit Theory. Consequently, the study targeted a population of 1300 staff from multiple departments in 40 selected manufacturing firms in Nairobi County who have had an ERP system for at least 10 years. A sample of 130 respondents was utilized, with stratified sampling enabling the random selection of ERP super users from different departments and various organizations. The findings indicate that user satisfaction (β=0.326; p<0.05) and system infrastructure (β=0.132; p<0.05) both have a significant effect on Performance of Manufacturing Companies. Similar observation was made with Management Support (β=0.520; p<0.05) and data security (β=0.091; p<0.05) that they both have a substantial effect on Performance of Manufacturing Companies. The study concluded that one of the most important steps in improving an organization's performance is including its users in new ERP implementations and adaptations. Secondly an enterprise resource planning system facilitates the integration of business transactions. The accomplishment of project goals and objectives in an organization is dependent on the backing and dedication of management. Likewise, post-implementation ERP support remains essential to the operation of the business. Finally, corporations can protect its data from attacks by implementing a strong management and strategy plan for data security. Therefore, it is widely acknowledged that security awareness training can reduce the likelihood of security breaches and protect assets and confidential information. The study recommended that user in organizations needs constant training and involvement on matters related to ERP implementation in order to enhance performance. Secondly, firms need a reliable ERP infrastructure in order to catalyze performance in their firms. Thirdly, the organization's top management's backing is essential for the ERP adoption process. Because of this, organizations cannot fully profit from such a robust framework without their support. Finally, in view of the current environment of cyberattacks and compromises, enterprises needed to employ data security management to lower business risk and prevent major data loss.