Browsing by Author "Togom, Zephaniah"

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    Roadmap For Quality Management Practices To Foster Performance In Dairy Firms In Kenya-Opportunities And Challenges
    (IOSR Journal of Business and Management (IOSR-JBM), 2025-06) Togom, Zephaniah; Muathe, Stephen
    Background: Performance of selected dairy firms in Uasin Gishu Count, Kenya has been declining despite the existence of management teams in the organizations. However, there is lack of knowledge about animal productivity and poor capital are recognized to be among the main challenges that the smallholders need to cope with. This is attributed to limited access to feeds and poor hygienic practices that affect animal health. The purpose of the study was to ascertain effects of QM practices on the performance of the selected dairy farmers in the County government of Uasin Gishu. The research was grounded on three specific objectives: to determine role of continuous improvement and performance of selected dairy firms in County of Uasin Gishu, to assess customer focus influence on performance of selected dairy firms in County of Uasin Gishu, and to evaluate effect of top management commitment on the performance of selected dairy firms in Uasin Gishu County. The study was anchored by Resource Based View theory, Quality Improvement Hypothesis and Dynamic Capabilities Hypothesis. Materials and Methods: The investigation used descriptive design and targeted 134 respondents from five selected dairy firms in Uasin Gishu County. The investigation used Simple random sampling in selecting 103 participants because it effectively draws smaller sample from a larger population to make inferences about the broader group. Primary data was were collected using questionnaires administered to individuals in Uasin Gishu County, based on five-point Likert scale. SPSS tool was used in data analysis, with results presented using charts, tables, frequency distributions, means, and percentage. Results: The investigation found that the coefficient for Continuous Improvement was 1.130, indicating for oneunit increase in continuous improvement, performance increased by 1.130 units, holding all other variables constant. The coefficient for customer Focus was 0.456, suggesting unit increase in customer focus was associated with 0.456 unit increase in performance, holding other variables constant. Additionally, the coefficient for Top Management was 0.960, indicating that unit increase in the top management commitment resulted in 0.960 unit increase in performance, holding all other variables constant. Conclusion: Customer focus, continuous improvement, and top management commitment all contribute positively to performance of dairy firms in Uasin Gishu County,Kenya.