Browsing by Author "Tarus Jesire Dorothy"

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    Work Life Balance Practices and Employee Performance of KCB Bank (K) Ltd
    (Kenyatta University, 2025-06) Tarus Jesire Dorothy
    In the constantly changing market environment, business organizations recognize the need to develop unique internal resources that strengthen their competitive position. Human resources are among the most critical of these assets, as employee performance directly drives the achievement of organizational goals. This study investigated the effect of work–life balance practices on employee performance in commercial banks within Nairobi City County, focusing on KCB Bank (K) Ltd. The specific objectives were to assess the effect of flexi-work arrangements, healthcare programs, and social support on employee performance. The study was anchored on the socio-technical systems theory, spill-over theory, social exchange theory, and Herzberg’s two-factor theory. A descriptive research design was applied, targeting 1,317 employees of KCB Bank in Nairobi City County. Stratified proportionate random sampling was used to select respondents across the four employee cadres. Primary data were collected using a structured questionnaire administered electronically. A pilot test was conducted among KCB staff in Kiambu and Machakos regions to assess the reliability and validity of the instrument. Data were analyzed using SPSS, involving descriptive statistics (means and standard deviations) and inferential statistics to examine the relationships between the variables. Findings were presented using tables and graphs. A total of 264 valid responses were obtained, representing an 86% response rate. The results indicate that work–life balance practices positively influence employee performance at KCB Bank in Nairobi City County. Although flexi-work arrangements showed a positive effect, the relationship was statistically insignificant. Conversely, healthcare programs and social support exhibited positive and statistically significant effects on employee performance. The study concludes that employee well-being initiatives are essential drivers of performance. It recommends that KCB Bank develop and formalize a flexible work policy with clearly defined work-hour adjustments, hybrid work options, and performance expectations. The bank should strengthen the consistent implementation of healthcare and wellness programs. Further, establishing a workplace social support framework that enhances team cohesion, mentoring, and supervisory support is encouraged. Future research should examine other sectors to determine whether the influence of work–life balance practices on employee performance varies across industries.