Browsing by Author "Sigunga Nyakombo"

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    Resource Mobilization and Service Delivery in Kwale County Government
    (Kenyatta University, 2025-07) Sigunga Nyakombo
    The research sought to establish if resource mobilization has any influence on service delivery and took Kwale County Government as a case study. The research was guided by the following specific objectives: to determine the effect of human resource on service delivery; to establish the effect of financial resources on service delivery; and to establish the effect of public participation on service delivery of the Kwale county government. The research was guided by the theories which included resource mobilization theory, resource dependency theory and resource-based view. The research adopted a descriptive research design with the population of interest in this research was staff of Kwale County Government. A sample of 344 was taken from the Kwale County staff to test the reliability of the research instrument and the expert (research supervisor) opinion was sought for validity of the research instrument. Primary data was obtained using questionnaires and the quantitative data was analyzed using descriptive statistics which included inferential analysis. Regression analysis showed that human resources had a statistically significant influence over service delivery at Kwale County government (β = 0.396, t (216) = 8.755, p<.05). It also revealed that financial resources had a statistically significant influence over service delivery at Kwale County government (β = 0.293, t (216) = 5.185, p<.05). It also showed that public participation had a statistically significant influence over service delivery at Kwale County government (β = 0.148, t (216) = 3.169, p<.05). The study concludes that the County government of Kwale depended on public satisfaction and input to gauge its performance, and it had executive committee members who provided its direction. In summary the study was able to establish that there is significant resource mobilization has significant influence on service delivery by the Kwale County Government to the public within Kwale County. The County was focused on acquiring new resources to improve service delivery which were mobilized based on the short-term goals that assist the attainment of long-term goals, and it involved its stakeholders directly and indirectly in decision-making about policies, plans or programs who affected and were affected by the County’s actions. The study recommends the County executive members to ensure that the staff are trained on different areas that they work in, as well as ensure that financial resources within the county is adequate by allowing public participation, the County would open its doors to receive more resources in terms of financial, material, skill and even training, factors that if utilized efficiently and significantly would improve service delivery.