Browsing by Author "Rugami, Maina"

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    Corporate Governance and Performance of Savings and Credit Cooperative Societies in Kilifi County, Kenya
    (International Academic Journals, 2019) Ahmed, Ali Farah; Rugami, Maina
    The SACCO sector is becoming increasingly important in Kenya. This sector is a key player in the economy, controlling about 43 per cent of Kenya’s gross domestic product therefore called for an investigation into the effect of corporate governance on the on performance of SACCOs in Kenya. The total assets in the Kenya’s SACCO sector increased to K.sh.248 billion from K.sh. 216 billion in 2010. Cross-cutting issues affecting performance of SACCOs in Kenya include governance, inadequate human resource, weak regulations and supervision, limited products and services, low marketing, innovation and poor image. The other challenges have been low capitalization, poor information technology, and high taxation, lack of financial standards, HIV/AIDS and non-remittance of deductions by employers in addition there are inadequate research findings on how and to what extent these factors influence the performance of the SACCOs in Kenya. The general objective of the study was to establish the influence of corporate governance on performance of SACCOs in Kilifi County. The specific objectives of the study were to establish the influence of board composition, size of the board, board members qualification and gender balance of the board members on the performance of SACCOs in Kilifi county. The study was anchored on two theories which include agency theory and stakeholders’ theory. The study used descriptive research design. The target population for the study was 200 respondents from the 40 SACCOs with offices in seven sub-counties of Kilifi County. The study used purposive sampling technique to select only 30 SACCOs which are registered, operational and have their records with the Directorate of Cooperative in Kilifi County with each 5 board members making the sample size of 150 respondents. The researcher used a semi-structured questionnaire administered to each member of the sample population. The researcher carried out a pilot study to pretest and validate the questionnaire. Quantitative data collected was analyzed by the use of descriptive and inferential statistics using SPSS. The analysed data was presented in graphs, frequencies, charts and tables for interpretation and to enable draw conclusions and recommendations thereof. The study established that corporate governance was a significant factor in determining performance of the performance of the SACCOs in Kilifi County. The study concluded that the boards of directors among the SACCOs in Kilifi County were moderately representative, diverse, professional and qualified. The study further concluded that lean or small board size but professional and qualified contributed positively and significantly to the performance of the SACCOs due to their efficiency and effectiveness in decision making, management, communication, coordination, monitoring and in operation cost. The study concluded that the board members among the SACCOs in Kilifi County have the necessary knowledge, skills, experience and ideas to improve the performance of the firms. The study further recommended that SACCOs in Kilifi County didn’t have gender balance among their boards with the male gender dominating. The female gender was not fairly represented and delegated leadership roles. However there was at least a female board member among the SACCOs included in the study. The study recommends that the SACCOs need to ensure that the boards are representative, diverse, professional and qualified. The study recommends that lean or small board size but professional and qualified should be embraced among the SACCOs due to their efficiency and effectiveness in decision making, management, communication, coordination, monitoring and in operation cost.
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    Customer Responsiveness Strategy and the Performance of Kenya Revenue Authority in Mombasa County, Kenya
    (International Journal of Business Management, Entrepreneurship and Innovation, 2024) Mwangi, Peter Gitau; Rugami, Maina
    The customer is the primary growth determinant of an organization’s direction toward desirable performance. Proactive organizations that recognize the reality of customer focus contributions to business operations have significantly portrayed positive performance. This research aims to investigate how customer responsiveness influences the performance of an organization, with a specific focus on the Kenya Revenue Authority. To in aid establishing the foundational base of the study, theories such as the Resource Based View, Systems theory, Gap analysis Model and the Upper Echelon Theory were taken into account. The study employed the descriptive research design to comprehensively understand the current conditions and circumstances. The study's target population considered 445 KRA technical staff in Mombasa, including managers, supervisors, officers, and support staff. The study employed stratified sampling where 134 respondents were selected, who either had recently joined the company or altered their job roles according to duration of employment. To test the reliability of the study, the researcher employed Cronbach’s alpha coefficient which had a threshold of 0.7. The threshold of a coefficient should be between 0 to 1 to maintain an internal consistency indicating reliability. To accurately determine the validity of the data for factor analysis, the Kaiser-Meyer-Olkin (KMO) Test and Bartlett’s Test of Sphericity were conducted. The KMO test yielded a measure of sampling adequacy of 0.743, which indicates that the sample size was adequate for factor analysis. Data collection for the study was through the use of a close-ended questionnaire in the statement form. The data was analyzed through measures of central tendency such as mean, median, and mode. The analysis also included measures of dispersion such as variation, standard deviation, correlation analysis and regression analysis. It was observed that technology had the most substantial impact on KRA's performance. Indicating a strong positive relationship between technological implementation and performance outcomes. Service level agreements were found to be a significant predictor of performance suggesting that clear and well-structured SLAs contribute positively to the quality-of-service delivery, ensuring that customer expectations are met effectively. Top management support significance highlighted the importance of leadership and resource allocation in driving organizational success. Conversely, staff training indicated that while training is important, its direct influence on performance may be more nuanced or dependent on other mediating factors. Overall, the study found that customer responsiveness strategies significantly influence the performance of KRA in Mombasa County
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    Total Quality Management Practices and Performance of Commercial Banks in Kilifi Town, Kenya
    (IJCAB Publishing Group, 2019) Waduu, Dorotia Wandoe; Rugami, Maina
    Any business entity aims at attaining high level of customer satisfaction. The entity always does this by providing quality goods and services. It is crucial that within a firm, all of its internal clients are fulfilled in ensuring that effective satisfaction of external clients is attained. TQM has been presently presented as the means of management that focus in improving an organization’s financial performance by attaining customer needs and quality of product provision. The research primary focused on examining the key impacts of TQM on management and financial performance of Kenya’s banks in Kilifi Town. The study’s objectives were based on establishing the impact of staff involvement, the management commitment, regular improvements and customer focus of the bank’s performance. The entire research was based on Deming’s theory of TQM and Porter’s theory of competitive advantage. In attaining the research objectives, the research utilized descriptive research technique and a population of 195 participants from 13 commercial banks in operation within the Town of Kilifi. A 30 percent sample was considered reflections of 59 participants. In getting information from the respondents the study utilized both structures and unstructured questionnaires that consisted of both open and closed ended questions. However, respondents had varying questions and had the opportunity to answer appropriately. SPSS (Version 22) stands out as one of the key analysis tool to be used in examine the quantitative data collected, and then the information was presented by the use of means, frequencies, percentages, standard deviations an means. The research utilized multiple regressions analysis in estimating the study model. The study’s gathered and analyzed data was presented by the use of tables, charts, graphs and frequencies meant to enhance the process of interoperations, provision of conclusions and recommendations. Theoretically, the research is expected to be of importance both to firms expected to use the information in enhancing quality products provisions and academicians expected to do researches on a similar or related topic. It was established that the selected TQM practices which included customer focus, top management commitment, continuous improvement and employee involvement significantly and positively influence the performance of commercial banks in Kilifi Town. The study concluded that the banks to a great extent embrace the four TQM practices in a bid to improve service provision, client attraction and retention and also improve organizational performance. It was further concluded that the banks embrace continuous process, procedures and system improvement to enhance operational efficiency and customer satisfaction. The study also concluded that the banks valued customers in a bid to enhance market share and customer base and also stay competitive in the market. The study further concluded that the top management was committed to enhancing service quality, employee participation and involvement in quality integration, stakeholder involvement, communication and collective decision making. The study recommends that the banks need to involve employees and stakeholder more in decision making and policy formulation to promote collective responsibility and performance. The study recommends that there is need for improved customer care to cater for all categories of clients and also embrace value addition to the clients. The study was conducted on only four TQM practices, there is need for further studies on other TQM practices.